Mike

Benny, english is a very specific language. Part of the problem you are having is what we call "mannorism's". The person who told you they "will attempt to ship" meant they would ship as long as the part was in stock. Chances are he did not look on the shelf to be sure the part was there, it might be in a different department or even building. He might not have access to inventory numbers. He was trying to ship you the part and it depended on somebody else to do this.

1) What is the difference between "will" and "are going to"?
We will do this. A positive decision has been made.
We are going to do this. The action is planned.
Both mean yes, described in different ways.

2) Which shows more intention or commitment?
In this case they both mean the same.

It is sad but many in this country are poor students of our own language.

I finally got into the B&D/DeWalt/PC service center today and had them hopping about trying to find a base plate to check for square. They did not have even one in stock. I am glad they are replacing your plate, as they should. I will mention this to PC so they are aware their service department is not taking good care of customers.

__________________
Mike