I got a reply to my request for customer service yesterday. One of the clerks named Stacie suggested that the router had been dropped and needed to go to a service center for inspection. She then marked the problem "Solved". I replyed that the problem was not solved, the router was not dropped and mentioned the new 693PK on the shelf with the gap between the plunge base and the sub base plate, the rocking fixed base plate, the 40% of customers who reported problems on Amazon as well as the 60% who loved their new router. This is a serious quality control problem.
Benny, please take the sub base plate off your router and set the base on a table and let me know if it is flat. The reason Oak Park started selling a centering disk is because the 890 series routers have such poorly machined bases. Lets see what the reply is this time.
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Mike
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