Hey Joe
Here's a update on the Rockler bit warranties ...
Well I took my box of Rockler bad bits down to the store,,,all 34 of them...
I put the box on the couter and the guy said what do we have here, I told him and he called the boss over,, the boss started to take the bits out of the box and started to put them in two stacks, and I said Great, I'm going to get some more bits ... then he said you can have this pile sharpen and this pile are just plain junk,,, but then I said about the warranty ?, he said are you the guy that called me, I said Yes,,,, he said like I said on the phone the warranty, it's like a tire warranty, if you ware them out I can give you a free replacement , I may give you one for the broken bit but that's about only one....and I'm not to sure about that one... and I said OK can suggest some one to sharpen them, YES, but they are going to be about the same as a new bit.. plus they will be smaller than they are now...and I said OK how much smaller and he said it's hard to tell you that....we send them out...but you can have them call you b/4 they do the job...
Real nice guys at Rockler but they need to go by the company rules just like we all do.
So the bottom line is I got one free one and I did buy some more tools
and I didn't have them sharpen, back in the box with all the other ones I have in the shop..
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Originally Posted by bobj3 Hey Joe
That's good to know  Thanks
I have box full of use router bits, I guess I will dig out the blue Rockler ones and see if they will replace them , I must have 20 or 30 or so of the Rockler ones...and the other ones they sale ,the gray painted ones ,10ea. of them I think they are Amana brand I think...some I have taken the bearnings off of them, I wonder if they will give me a new one for them...that was the only good part left after the bit drop dead.
Most stores don't warranty any type of cutting tools like drill bits, router bits,saw blades,etc. but will warranty them if they got out the door and got by the QC dept. at one time I sold Snap-On tools and that was true for that brand, cutting tools, no warranty...  they sold the best but if you brake them ,WELL....
But it looks like pastic bag time and a trip to the Rockler store with a copy of your post, and maybe I will get some replaced....
Thanks
I will let you know how I make out..
Bj |