My first purchase from MLCS

Mike

Members usually like to hear about how the service is from on line vendors. I recently made my first purchase from MLCS and thought I would share the experience. When I phoned in the order the sales lady was very polite, walked me through the order and thanked me for my business. 4 days later my order arrived and was as expected. This sounds like a great reference... but it is not. Being happy at how quick the service was I browsed the web site and found that the bit I ordered was listed in the clearance section for half the price. Now the nice sales lady could of told me this and I would of had two bits for the price of one but she chose not to. Not getting a sale price because you are not aware of it stinks in my opinion. When an item is on sale all customers should get this advantage automaticly, not just the few who spent hours pooring over the web site. I am calling MLCS today to ask them for a comment on this, and I will report their response.

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Mike
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Mike

I chatted with Chris at MLCS today. He explained that the bits that were half price were out of spec. That is a reasonable response so I guess I have to report that my initial feeling was correct. Quick, accurate service.

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Mike
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Noob

Glad you're happy with your purchase, but out of curiosity, did the bits that were half-price state that they were out of spec? Just wondering so that if somebody makes a purchase in clearance, they are fore-warned that it may be defective.

xplorx4

I have had several dealings with them and have found them to be a pleasue to deal with. I bought the Marval small router. When it arrived the latchs on the case were defective. I called them on it got a new case in 2-3 days. I agree however on the bits, should have told you what the status was and why. Thank you for the report.

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Wisdom: Where experience and knowledge combine and become one.

"We are all one decision away from Stupid!!"

Lamentations 3:22-23

"How often we sacrifice the permanent plans of God on the altar of immediate solutions"

I have a very good memory, just short is all.

Mike

There is a disclaimer for the bargain section so they are covered.

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Mike
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Hamlin

Mike,

I've had nothing but great luck with MLCS. I'm glad to hear that your first experience with them was a good one.

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Ken

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harrysin

"were out of spec"

This surprises me Mike, I would have thought that they would have been binned at the factory or off-loaded to a $2.00 store!

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Harry

The best advice that I can give a newcomer to routing is, learn to use the router mounted, this can be as simple as a board held in a vice, with the router firmly attached and a simple fence held with clamps, and when he/she feels competant and confident in it's use and is familiar with all aspects of safety, THEN, and only then proceed to learn how to use the router hand held. This is MY opinion, and may or may not coincide with that of the forum management, but is based on a lifetime of woodworking.


http://members.dodo.com.au/~sharry02/

rwyoung

MLCS / Penn State Industries has a somewhat checkered reputation. Most people either love 'em or hate 'em.

So far, from both companies I have good service and good products. In all my dealings with them I have ordered on-line and used their email addresses for asking questions. Always prompt responses to my questions. Of the two sides of the coin, Penn State was the slower to ship but they did get the job done and everything was as described.

The non-binning of the out-of-spec parts doesn't particularly suprise me. Sometimes, it isn't terribly critical that a bit be the exact diameter. But it is important to KNOW if it is or isn't.

YMMV

Mike Wingate

I love 'em. even with the postage costs to the U.K. Their paper catalogue was brilliant years ago, a joy to read and re-read. I like the videos on their website.

rcp612

My first order to MLCS was great IMHO. Within 10 minutes of placing an on-line order I received an E-mail stating an "out of stock" for the one and only bit I had ordered. They gave me options and a discounted price for a Katana bit that would serve my purpose. I thought that was fantastic and personalized service.

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