Joe Lyddon

I was just browsing the Rockler site, took a look at my "wish list", and landed on a bit I had added some time ago.

I've seen their Guarantee many times BUT have never really thought much about it...



Just for the heck of it, I decided to call them... I asked the question:

"I see your warranty doesn't have a time limit on it... Does that mean I can use or just have one of your router bits for any time period, if am unhappy with it for any reason, including dropping and breaking one or it just gets dull, I can call you, return it, and get a refund?"

He had to check it with his superiors... but he ended up saying
"YES! but, most of the time, they will just replace it... depending on the situation."

I thought that was pretty amazing... I was surprised to hear that...

I felt that I should pass this on...

Did you know that?! If not, now you do!

This is what I was looking at...
http://www.rockler.com/product.cfm?page=11322&sid=AFF17

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scottv11

WOW I wonder how long that will last?
I checked several of different bits at random and all had the same guarantee.
I have had good luck with them. I put them in the middle between MCLS (worse) and Freud (best)

Scott

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Joe Lyddon

Scott, they have had that warranty for YEARS... I've noticed it, years ago & since, but I had never paid much attention to it... till now... Something made me call them to clarify it...

Quite honestly, I don't very many of their bits... most are MLCS!

Will have to try some... some day...

bobj3

Hey Joe

That's good to know Thanks

I have box full of use router bits, I guess I will dig out the blue Rockler ones and see if they will replace them , I must have 20 or 30 or so of the Rockler ones...and the other ones they sale ,the gray painted ones ,10ea. of them I think they are Amana brand I think...some I have taken the bearnings off of them, I wonder if they will give me a new one for them...that was the only good part left after the bit drop dead.

Most stores don't warranty any type of cutting tools like drill bits, router bits,saw blades,etc. but will warranty them if they got out the door and got by the QC dept. at one time I sold Snap-On tools and that was true for that brand, cutting tools, no warranty... they sold the best but if you brake them ,WELL....

But it looks like pastic bag time and a trip to the Rockler store with a copy of your post, and maybe I will get some replaced....

Thanks
I will let you know how I make out..


Bj

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Doyle

WOW - Joe
I noticed that also but never gave it much attention.
It would be worth a try. I am the unfortunate one, as I live several hundred miles away from any Rockler store. Router bits become dull after use. I wonder about Sears, now that I am thinking about it. I have some dull sears bits that I purchased over 20 years ago - hmmmmm just thinking.
Thanks for the post
Take care
Doyle

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rmaxa

Thanks Joe for pointing that out. I never noticed that offer, that's a great deal. I'm looking forward to hear how BJ makes out.
I'm surprised that Woodcraft does not offer a similar offer.

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Joe Lyddon

I take it that you are unsatisfied with all of those bits?

... for what reason are you dissatisfied?

bobj3

Hi Joe

Most are just plain dull and some have chips out of the carb.blade.

The only Rockler bit I have now is a 1/2" x 2 1/2" long,,, it still cuts well but I don't use it much any more... I don't recall how much it was but it was not a cheap bit, I'm thinking about 45.oo bucks...

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bobj3

Hey Joe


Here's a update on the Rockler bit warranties ...

Well I took my box of Rockler bad bits down to the store,,,all 34 of them...
I put the box on the couter and the guy said what do we have here, I told him and he called the boss over,, the boss started to take the bits out of the box and started to put them in two stacks, and I said Great, I'm going to get some more bits ... then he said you can have this pile sharpen and this pile are just plain junk,,, but then I said about the warranty ?, he said are you the guy that called me, I said Yes,,,, he said like I said on the phone the warranty, it's like a tire warranty, if you ware them out I can give you a free replacement , I may give you one for the broken bit but that's about only one....and I'm not to sure about that one... and I said OK can suggest some one to sharpen them, YES, but they are going to be about the same as a new bit.. plus they will be smaller than they are now...and I said OK how much smaller and he said it's hard to tell you that....we send them out...but you can have them call you b/4 they do the job...

Real nice guys at Rockler but they need to go by the company rules just like we all do.

So the bottom line is I got one free one and I did buy some more tools
and I didn't have them sharpen, back in the box with all the other ones I have in the shop..

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Joe Lyddon

Thank you Bob.

I will be calling Rockler tomorrow, when Management is present, to hopefully get an answer on this "Unconditional Guarantee".