Milwaukee 18 volt Brushless drill - Router Forums

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post #1 of 23 (permalink) Old 03-03-2017, 01:51 PM Thread Starter
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Default Milwaukee 18 volt Brushless drill

Around April last year I purchased a Milwaukee 18 volt brushless drill and impact driver set. I had been waiting for the price to come down on the brushless tools and this was a pretty good deal. I was away working at the time so I didn't get to use it until about July. Around October sometimes when I would change direction on it it didn't change direction. By mid December sometimes I would change and pull the trigger 4 or 5 times before it would reverse to the other way. I took it in and found out that a circuit board that literally runs the length of the handle was faulty. Apparently most new drills have something like it. That circuit board is worth $150 so once warranty is up in about 4 years if it fails again it's a throwaway.

I've been waiting now since mid December for the repair facility to get parts to fix it with no word when that will be. I also don't know if those circuit boards are generally unreliable or not yet but I'll update later on that if I ever get this one fixed.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #2 of 23 (permalink) Old 03-04-2017, 10:55 AM
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That seems like a long wait for the service. Maybe you should ask them if they extend the warranty by that long, Chuck.

The technology keeps changing but also makes the products more complex (more things to fail). Milwaukee used to be a very dependable product when they were simpler. I don't know if they still are. I have a very old corded drill of theirs, still runs like new and I believe it's tougher that my table top drill press.
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post #3 of 23 (permalink) Old 03-04-2017, 11:15 AM Thread Starter
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I did ask Paul and they haven't replied. I sent them a link to this thread yesterday and I'll see if they reply to that. Milwaukee has always been considered a tradesman tool. One that was tough, would last, and that could be relied on. I'm also not sure if that is the case anymore. My son in law brought a 1/2 drill home from work with a broken chuck which they didn't feel worth replacing. I put a new chuck on it and that thing runs like a Swiss made sewing machine. The old ones are definitely good ones.
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Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #4 of 23 (permalink) Old 03-04-2017, 03:53 PM
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I have one of the old Milwaukee corded drills made in the USA. That thing is a tank. You need to be careful not to get wrapped up in it. Now that I have a plug at my bench it about as easy to use a corded drill as a battery drill if I am drilling.
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post #5 of 23 (permalink) Old 03-04-2017, 04:12 PM Thread Starter
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I believe in having just one cordless Lee. Otherwise I'm with you. My old Sears 19.2 volt is starting to show it's age so I thought it was time to bring in a backup. Right now the backup is the front up.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #6 of 23 (permalink) Old 04-19-2017, 12:41 PM Thread Starter
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I should have updated this but will do it now. I got the drill back finally. It was in the shop for 3 months, maybe a bit more. It works fine at the moment. I contacted Milwaukee 3 times to leave complaints and to ask if my warranty would be extended to make up for the excessively long time it was in the shop and I never heard back from them once. I would have to give their CS department a zero.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #7 of 23 (permalink) Old 04-19-2017, 03:09 PM
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Quote:
Originally Posted by Cherryville Chuck View Post
I should have updated this but will do it now. I got the drill back finally. It was in the shop for 3 months, maybe a bit more. It works fine at the moment. I contacted Milwaukee 3 times to leave complaints and to ask if my warranty would be extended to make up for the excessively long time it was in the shop and I never heard back from them once. I would have to give their CS department a zero.
Charles if I am reading this right the problem the circuit board might be with all those new brushless motors. If so I think I will stick with the old ones for a while.

I have been thinking about a Milwaukee router but what you tell me about their customer service I think I will pass. These companies that have bad CS and poor products need to realize that other sell about the same thing.

Don in Murfreesboro,Tn.

Measure once cut twice and it's still to short.
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post #8 of 23 (permalink) Old 04-19-2017, 04:07 PM Thread Starter
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Don I was told by the manager at the repair shop that all or almost all of the new drills have this circuit board, especially the ones with power management and that may be all the newer Li ion battery ones. From what I understand the circuit boards are there to monitor power draw and possibly heat because the batteries can (explode/catch fire?) if they get too hot which could happen if something shorts out or it's being operated for too long at near stall conditions. Maybe someone else can verify or clarify that for us.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #9 of 23 (permalink) Old 04-19-2017, 08:16 PM
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My two sons use cordless drills, but it is because in their work they are usually in places with no power.

I've got maybe four corded drills, all work. The oldest is a B&D I got in about 1975, and is the one Iuse the most - it is smaller than the others. I've got power in my shop, which is where I usually use them, and extension cords for use outside the shop. I'll stick with corded drills.

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post #10 of 23 (permalink) Old 04-19-2017, 09:07 PM
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I am sorry to hear about your poor experience, I have had 5 of these tools. And yes I have used their warranty service but always with success. I use these tools daily, I still have 4 of them and work them hard, I have always been happy with them or believe me I wouldn't have owned more than 1.

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