tpyke

*RANT ON *
See, I never buy cheap tools because I don't want the headache of having something I need break down.
Unfortunately, I needed two tools at once and I needed them NOW! Well wanted them NOW would be more like it....
One of these tools was a jointer. The push pads that came with it started to unglue after the first plank I ran through. Third plank, the second one starts to fall apart as well. Email Delta.....no answer after a week and a half. Call Delta, they tell me thta's not normal so I get transferred to a repair shop in the area where I live (actually, 45 minute drive from where I live). They tell me to take it up with the store where I bought it from. Printed on the receipt of the store in blod letters "NO REFUND OR EXCHANGE UNLESS IN ORIGINAL PACKAGING" I tell them. Try it anyways they say, and if it doesn't work, call us back. I have no box, it's covered in sawdust, the push pads are all unglued ...."there's something worn with this m'am..., can I have another one?". Plus I have to undo the custom (kickass!) dust hood I installed.
Customer service says alot to me about a company...
The only reason I am actually thinking about trying this is because I could be getting some brand new cutters, otherwise I would just go out and buy some real push pads.....
*RANT OFF*

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harrysin

By being polite but very firm, and when necessary insisting on speaking to the head honcho, I have never failed to obtain redress, make sure you do the same. My policy is to stick with known brand names so that the above is possible and justified.

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Harry

Mike

Tpyke, If you return the push pads to a service center they will make it right. I mention on a regular basis: If you have a problem with a company not standing up to their warranty send me a private message and I will assist you in dealing with them. To date I am 100% on helping resolve problems. It is important to document any phone calls or emails so when asked: "Who said that?" you can promptly reply: "Joe Schmoe who can be reached at this number." If you have not resolved this yet PM me and we will "get-r-dun"

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Mike

Drugstore Cowboy

Having spent several years in retail I understand the store's policy.
(Didn't say I liked or agreed with it - but I see where they are coming from.)

If I was sold something based on false information --
I hold the store who gave me that information accountable.

But for a defective product -- I pretty much do like Mike suggested and deal with the company that made it.
And at least in the case of Delta and Ryobi (the only two I have dealt with) I've had no trouble getting them to make things right.

I think it was pretty tacky of the service guy you called to pass you off to the store. I would stay after him/them.

Your mileage may vary.

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The one who says it can't be done --
Should avoid interrupting
the person doing it.

Hamlin

In all fairness to the store(s). They didn't make the tool, they only sell it. They however, can send you to someone from the manufacturer to help get the problem solved.
I'm afraid that if the service guy tried to pass me off back to the store, I'd demand to speak to his manager. If you contact Mike, I'm sure he'll help you get the problem resovled.

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Ken

"A VETERAN"
"Whether active duty, retired, national guard or reserve - is someone who, at one point in their life, wrote a blank check made payable to "The United States of America", for an amount of "up to and including my life". That is HONOR, and there are way too many people in this country who no longer understand it." -Author Unknown

tpyke

PM sent!

harrysin

It would seem that the US law is different to ours in Australia where a product must prove suitable for the purpose for which it was sold. If it proves not to be, the claim is against the supplier, not the manufacturer, however in a case I had last year where my $10.000 worth of Hitachi air-conditioning broke down eight times in just over four years, I made a claim through our dept. of consumer Affairs who told me that my claim had to be against the retailer, however, as it was a small business, I was reluctant to risk sending them broke so I made it clear to the top management at Hitachi's Australian headquarters that I expected the complete inside and outside units to be replaced. After many broken promises I was eventually offered a complete new system so long as I paid for the change-over, because technology had changed in the time I had my unit, which was a five HP three phase set-up and now their five HP units are single phase inverters which would have required new wiring and new duct metalwork and my quotes were around the $3,000 which I wasn't prepared to pay, so we finally settled on an extra four years warranty after the original five years expired.

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Harry

tpyke

So today I went straight to the service center that had told me to take it up with the store where I bought it from. Within 15 minutes I walked out of there with a brand new tougher looking set of push pads. Took about an hour and a half of driving there and back, but at least this problem is resolved.

tpyke

I saw a sale a Canadian Tire for a 10" drill press 50% off. I had $25 in CT money so I figured this would be a great deal. Came out to $60 tax in. Get home with it and open 'er up. No instruction manual. Whatever, I'll try to figure it out. Figure it out, BUT there is a screw missing. Whatever.....I'll find a screw that can fit somewhere. Get it all set up to find out that the switch on the laser is defective. 3 strikes, it's going back. Finally find a place that has a few in stock so go and exchange it. Get back home and everything that was wrong is good on this one. Get it all set up and realize that no batteries(for the laser) were included with this one....whatever, those cheap batteries probably would have wound up leaking anyways. Get some of my own batteries and put them in to find out that one of the two lasers doesn't work!!
WTF!! Do I have to take this whole thing apart again and bring it back AGAIN? This is so discouraging....isn't buying a new tool supposed to be fun?!?!

bobj3

Hi tpyke

The 12" one is almost a dead ringer for the Sears Craftsman 12" .

But it's 249.oo bucks unlike the 10" one for 79.oo dollars..Master brand name.

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