I have a Prime account at Amazon but some things do not ship through prime. I ordered a cleaning pot for my airbursh and it came Fedex and was 2 weeks late. The cleaning pot was not a Prime item. Fedex kicked it around and around but I did finally get it. There is not much anyone can do at this point. You can enjoy your present and try to forget about the bad shipping experience. Unfortunately no one at Amazon or Fedex cares and you did get your stuff. When I get merchandise directly from Amazon i get a little 3X3 receipt. Usually when another merchant ships from their warehouse and not Amazon I do not get a receipt.