Limit Switch Problems? - Router Forums
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post #1 of 6 (permalink) Old 11-25-2018, 12:25 PM Thread Starter
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Default Limit Switch Problems?


I am new to this site, (just found it around an hour ago,) but the community seems really great from what I've seen so far, so I hope you guys can help a newbie like me.

My family has owned and operated a small, trophy company for around eight and a half years, now. Most of what we do involves putting trophies, plaques, etc. together and engraving names and dates onto them. Our engraver is a New Hermes Vanguard 3400. (A small cnc router. Kind of ancient and finicky, but it's a good, little engraver, when it wants to be.) I'm running Gravograph 98 on (I think) Windows 98. (I would check, but I'm at home right now, and I forgot to look when I was at the shop last night. -_-) As I said, I'm sort-of a newbie. I do know how to operate the machine, just not how to fix it.

I boot up the EP control module, "Ready to receive" comes up on the CM screen. I open the program on the PC, put in the dimensions of the plate I want to engrave on, clamp the plate into place in the engraver, and type what I want into the program. If I try to set X & Y from the Control module, it seems a bit sticky on Y, making grating noises like it's trying to move but mostly staying in one place. (It also won't let me set Z over the actual plate I'm engraving, like I've done and seen my Dad do many times. Though, that's probably just me forgetting a step. I'm notorious for that.) If I try to set X & Y from within the program, it throws everything off, and the machine engraves the air a few inches away from the plate. And, I've only gotten it to do that much twice.

The main problem comes when I try to set X & Y from the CM. First, the engraver head (not sure if that's the right name for it, but that's what I'm calling it) tries to move, makes a few painful-sounding scrubbing noises when moving in the Y axis, wiggles around within a half-inch of space in its home corner (x=0 y=8), then stops. CM acts normally, ("Ready to receive", "0.1% of capacity. 512 bytes", "Engraving",) up until the machine freezes up, at which point I get the message, "Limit switch pressed, X to reset". I press the X button on the CM. "Waiting for Data, Press (check mark symbol) for reset". I press the check mark button on the CM. "0.0% of capacity 398 bytes", "Ready to receive, press (odd button with two triangles pointing away from each other) to restart". I press that button, then the process repeats.

Usually, my Dad could fix the machine if it had any problems, because he's worked in machinery (especially with cnc's,) since before I was born. He started working on it and got it to run again, a few months ago, by shutting everything down and leaving it overnight. Came back the next morning, running fine. But, he recently got sick and passed away suddenly, and the engraver's decided to be hateful again. Meanwhile, business is piling up, and we could use the money.

Sorry, if I rambled, just trying to make sure I cover everything. Any help is greatly, greatly appreciated.
God bless, and Happy Thanksgiving, all - Lizzie
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post #2 of 6 (permalink) Old 11-25-2018, 09:16 PM
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Hi Lizzie, and welcome to the forum! Sorry to hear of your loss.

When you get a minute complete your profile with first name so it shows in the left panel and you can also add your location.

I don't know the answer to your question but maybe someone will come along shortly to assist.



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post #3 of 6 (permalink) Old 11-26-2018, 09:42 AM Thread Starter
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Thank you. I actually meant to do it yesterday and forgot. I'll go do that right now.
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post #4 of 6 (permalink) Old 11-26-2018, 02:46 PM
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Howdy Lizzie,

I've printed and read your post to a very good friend of mine that I've known for over 50 years.
He is the past sales manager for New Hermes (for 25+ years).
He is willing to help you get this resolved - as a favor to me.
My name is Otis Guillebeau - you may reach me via email at [email protected] or phone me 770-855-5482
I will give you his name and number and he will help you get this issue resolved.

Otis Guillebeau from Auburn, Georgia


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post #5 of 6 (permalink) Old 11-26-2018, 03:01 PM
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Lizzie, Welcome to the Router Forums.

Really hard to know what the problem might be but I would shut the machine and computer down and let them sit for at least an hour then start them back up to see if that clears the error. If that does not work then maybe actually setting of the problem limit switch and resetting might help. If the software can be re-installed that might also help resolve the problem. If the limit switch is bad then it will need to be replaced.

There are several places that sold that machine so I don't know where to point you for technical support. If you have any papers from when the machine was perchased I would try to call and see if they provide thech support or a repair service.

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post #6 of 6 (permalink) Old 11-26-2018, 04:01 PM Thread Starter
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Thank you guys so, so much! I actually managed to get ahold of the people at New Hermes this afternoon, before I saw your replies, and talked to an extremely helpful guy named Bruce, (didn't catch his last name,) who has a lot of experience with this exact model. I wonder if he might be the same friend Otis was talking about. He ran me through a few things with the engraver and advised me to take the Y axis screw out and clean it. Seems it's gotten pretty gunked up over the years, and barely rotates at all now, while the X axis turns pretty easily. My uncle and I are going to try that hopefully tomorrow, and I'll let you guys know how it goes. )
Will get back to you soon, and again thank you all so much
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