Anyone have experience with this machine or company? - Router Forums
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post #1 of 32 (permalink) Old 08-08-2013, 09:03 AM Thread Starter
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Default Anyone have experience with this machine or company?

I am looking into purchasing a 2642 Pilot Pro Cnc by PDJ Inc. I love the pics and specs. on the machine but am having a heck of a time getting customer service by them. I understand I am not a "customer" that I have not bought the machine yet but I still feel they should answer email. Has anyone dealt with this company or machine. Please give me the good and bad. I truley want to buy this machine but I am hesitant on the service I'm not getting. There is one girl in the office and I think she is overwhelmed so maybe she keeps dropping the ball. If thats the case I'd hate to move on and miss out on what looks to me to be a great machine. Or maybe its not please let me know.
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post #2 of 32 (permalink) Old 08-08-2013, 01:52 PM
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Charles,

Sounds like you have done your research and found that they don't even want to return your emails and try to get you to buy their machine.

If you send them money to buy one of the machines I am sure they will acknowledge that they received your money and put it in the bank, then send you a machine.

Okay! Now you have the new machine and have a problem with it, you email them, they already have your money, why should they bother returning your email?

I could not find any reviews for their machines only videos that were produced by them!

I think I would look around for another machine!
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post #3 of 32 (permalink) Old 08-08-2013, 10:05 PM Thread Starter
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Any suggestions on a machine and please don't say Shark around $5000 or less? I do mainly V Carve in hard & soft wood. My next two machines on the list were the Digital Wood Carver & the Velox vr3625-x. Any thoughts?
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post #4 of 32 (permalink) Old 08-09-2013, 08:16 AM Thread Starter
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Originally Posted by MEBCWD View Post
Charles,

Sounds like you have done your research and found that they don't even want to return your emails and try to get you to buy their machine.

If you send them money to buy one of the machines I am sure they will acknowledge that they received your money and put it in the bank, then send you a machine.

Okay! Now you have the new machine and have a problem with it, you email them, they already have your money, why should they bother returning your email?

I could not find any reviews for their machines only videos that were produced by them!

I think I would look around for another machine!
Any other recomendations in the $5000 or less range? Please no Shark.
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post #5 of 32 (permalink) Old 08-10-2013, 10:23 AM Thread Starter
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Update on PDJ Inc. I have been contacted by the owner. We are going to speak on the telephone Monday. I am hoping for a good conversation on the machine and the build process. I will keep you posted for anyone that cares.
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post #6 of 32 (permalink) Old 08-10-2013, 02:43 PM
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Default I apologize for any miscommunication

Hi Everyone,

This is Phil from PDJ. I do the technical support and I would like to respond to this post and share some facts with you.

First, Suzy is a great associate; she works very hard and is very knowledgeable about CNCs. She is very responsive to customer’s inquiries and concerned with their satisfaction. She deals with 100s of emails a month and helps in the shop on top of that.

We are here to help everyone succeed with CNCing. I have looked into the email situation and I have found that Suzy has responded to all emails in a courteous and timely manner. In the case of this post I have noted the emails from KeystoneChuck and found the same courteous and timely responses.

e.g. incoming email dates - 7/31, 8/1, 8/1, 8/1, 8/3, 8/5, 8/7, 8/9, 8/9
Response dates – 8/2, 8/5, 8/7, 8/9, 8/9, 8/9

The longest gap between responses is 2 days. This is a normal delay. This is because of the large number of email requests for information, not to mention all the machines that need to be built, packed, and shipped.

Second, we are very busy here due to the fact our design out preforms machines costing much more because we use only the best components. Our prices are low because we pass our savings on to our customers. We are more interested in empowering people to create using the latest technology than taking your money.

Our support is free and we spend as much time with customers as they require, often spending hours on the phone getting them up to speed on how to use a PC, CAD software, CAM software, setting up and running the machine, projects, etc.

I hope you will take the time to view our testimonial page and see the great projects Pilot Pro users are creating-

Thank you for your time,
Phil

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Last edited by PDJ - Pilot Pro CNC; 08-13-2013 at 10:05 PM.
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post #7 of 32 (permalink) Old 08-12-2013, 07:59 AM Thread Starter
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Going to be speaking to the owner of PDJ today. Hopefully my concerns will be answered. I will update later.
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post #8 of 32 (permalink) Old 08-12-2013, 11:41 AM
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I agree wholeheartedly with Mike! If you can't get info/help before you buy, rotsa ruck afterwards...
Other members here have in the past commented on bend-over-backwards service from some suppliers and manufacturers; those are the folks that deserve your business!
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post #9 of 32 (permalink) Old 08-12-2013, 11:43 AM
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Oh! And please let the offending company know exactly why you're taking a pass on their product.
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post #10 of 32 (permalink) Old 08-12-2013, 12:17 PM Thread Starter
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Can anyone recommend a good machine/company with these criterias, would like it to be Made In USA; I know not all the parts will be but at least I want the majority staying here with us. Not like the Shark that is ASSEMBLED In The USA, besides I don't want to get roped into the complaint dept. with that machine which they have an abundence of. I am trying to purchase machine, router, software (VCarve Pro/Mach 3) all for around $5700 or less. I was looking very hard at the Digital Wood Carver. I like the owner and the response time I received with him but I am hesitant on the axises being controlled by a 3/8" belt vs screws. Might be good, I don't know. I really like the machine itself at PDJ Inc. and have yet to speak over phone with him (wanted to wait till end of his day to have his undivided attention) but his response to me with texting was very prompt.
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