This is Phil from PDJ. I do the technical support and I would like to respond to this post and share some facts with you.
First, Suzy is a great associate; she works very hard and is very knowledgeable about CNCs. She is very responsive to customer’s inquiries and concerned with their satisfaction. She deals with 100s of emails a month and helps in the shop on top of that.
We are here to help everyone succeed with CNCing. I have looked into the email situation and I have found that Suzy has responded to all emails in a courteous and timely manner. In the case of this post I have noted the emails from KeystoneChuck and found the same courteous and timely responses.
e.g. incoming email dates - 7/31, 8/1, 8/1, 8/1, 8/3, 8/5, 8/7, 8/9, 8/9
Response dates – 8/2, 8/5, 8/7, 8/9, 8/9, 8/9
The longest gap between responses is 2 days. This is a normal delay. This is because of the large number of email requests for information, not to mention all the machines that need to be built, packed, and shipped.
Second, we are very busy here due to the fact our design out preforms machines costing much more because we use only the best components. Our prices are low because we pass our savings on to our customers. We are more interested in empowering people to create using the latest technology than taking your money.
Our support is free and we spend as much time with customers as they require, often spending hours on the phone getting them up to speed on how to use a PC, CAD software, CAM software, setting up and running the machine, projects, etc.
I hope you will take the time to view our testimonial page and see the great projects Pilot Pro users are creating-
Thank you for your time,