Saturday out looking... - Router Forums
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post #1 of 20 (permalink) Old 11-21-2016, 02:48 PM Thread Starter
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Default Saturday out looking...

Joy needed to go and stay with her Mom in Roswell over the weekend, so Jericho and I went along. On Saturday, I went visiting a few stores that are a distance from our home in terms of travel time, but they were close to Roswell - where her Mom resides. Often when I need things I simply order them online or go to Peachtree Woodworking, which is not too far away. I went to Rockler Woodworking and Hardware in Sandy Springs, Sandy Springs Gun Club and Range,
Woodcraft of Atlanta (which is actually in Alpharetta, GA) and B&B Outdoors in Roswell.

Interesting to say the least! I learned that it is very busy in Sandy Springs and almost everything is being rebuilt or relocated. The Rockler Store is now about 3 miles from where it had been on my last visit and they have tripled their square footage. The previous store was crammed into a small area and was difficult to navigate, but this new store is bright and spacious and very nicely laid-out. Helpful employees were throughout the store and they were genuinely interested in what I build, etc. A lot of thought went into the design of this store and I found a few items that were good buys. I purchased a pair of Rockler T-Track System "Auto-Lock T-Track Hold Down Clamps", which are normally $29.99, but they were having a "Pre Black Friday Sale" - so they were $19.99. I also found a Boeshield "mini 3-pack" of protection, rust remover and pitch remover for $24.99 and a pretty nice (Chinese-made) marking knife for $7.99. It was a small purchase, but I had originally gone there just to observe.

I also made small purchases in both gun stores, but that's not my point here.

At Woodcraft, things were considerably different. That Woodcraft Store has been owned or franchised individually in years passed, but now it is a "corporate store". There were five men working in there, but mostly just talking among themselves. One customer known to them came-in and struck-up a conversation with two of them, but he was trying to resolve an issue with something he had returned, but Woodcraft had not replaced his defective merchandise. I found the identical clamps that I had purchased at Rockler, but they were priced at $32.99 each. They had a variety of marking knives, but the cheapest one was over $40.00. During my entire perusal of the store - walking up and down every aisle - not one of those men asked if I needed help finding something! I was hoping to find and purchase RotoZip Saw Accessories, but after finally having to corner one of the guys and ask, I learned that specific store carries "nothing RotoZip". I did find a 1" offset wrench for Porter Cable Routers and another much-needed pack of Rare-Earth Magnets, but other than that - they didn't earn much money from me!

I got back to Joy's Mom's house and announced to them that I seriously doubt if I'll ever buy anything else from that specific WoodCraft Store - if I'm going to be overcharged, I at least expect them to be cordial about it! The Woodcraft ownership needs to get some spark in their spark-plugs for the Alpharetta Woodcraft Store, because those employees were anything but helpful!

Otis Guillebeau from Auburn, Georgia

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post #2 of 20 (permalink) Old 11-21-2016, 03:31 PM
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Otis I have had a similar experience at the Woodcraft store here in Columbus Ohio. Their approach seems to be that they are available to assist if you ask for it but they don't approach the shoppers. And honestly sometimes that is a good thing because when I go to browse I don't want to be bothered. But there is no interaction other than that. By comparison, we also have a Wood Werks store which is a family owned business and the staff there are extremely cordial and helpful. They always have time to chat if you want and they have a wealth of experience and are quite willing to share their knowledge. They are woodworkers while the staff at the Woodcraft store are, for the most part, employees. There is a difference.
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post #3 of 20 (permalink) Old 11-21-2016, 05:30 PM
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post #4 of 20 (permalink) Old 11-21-2016, 05:47 PM
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Hey Otis , is this the same Roswell where that UFO crashed? Does your mother inlaw remember the crash?
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post #5 of 20 (permalink) Old 11-21-2016, 05:55 PM
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I got a pack of rare-earth magnets from HF, some time back, and they were cheap, cheap, cheap. Inexpensive cheap, and they are good.
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post #6 of 20 (permalink) Old 11-21-2016, 05:55 PM
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It's funny you should mention that. I went by a Woodcraft yesterday to pick up a 10 inch band saw to replace my old 9 inch toy. I walked in and no one greeted me, not a word. The employees were barely talking with each other. I almost had to wake them up to buy the thing, and then they didn't have a new one in stock, and I wound up buying the display model. And they didn't have any half inch blades for it either. At least the guy carried it out and put it into the car for me.

I looked over a few other items, but no help whatsoever was offered. I'll just do phone orders from now on with Woodcraft. After a 2 hour drive to get to their nearest store, I was disappointed. Management needs to get on the stick. My experience with Rockler (in Ontario, Calif.) is so much better, even though their selection is a little thinner than Woodcraft, but the employees are terrific.
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post #7 of 20 (permalink) Old 11-21-2016, 06:54 PM
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Quote:
Originally Posted by RainMan 2.0 View Post
Hey Otis , is this the same Roswell where that UFO crashed? Does your mother inlaw remember the crash?
I'm thinking that Otis was in Roswell, Georgia--near Atlanta. The UFO crash was in Roswell, New Mexico--a few thousand miles west. A place I want to visit for sure!! Actually, would not mind a few days in the Atlanta area to visit some friends who have moved down there.

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post #8 of 20 (permalink) Old 11-21-2016, 09:25 PM
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I have had great luck at the Woodcraft store in Austin Texas even though I don't spend a lot of money there. The guys are friendly and helpful. I have been in there many times with the same experience over the last couple of years.
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post #9 of 20 (permalink) Old 11-22-2016, 07:37 AM
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Originally Posted by OPG3 View Post
Joy needed to go and stay with her Mom in Roswell over the weekend, so Jericho and I went along. On Saturday, I went visiting a few stores that are a distance from our home in terms of travel time, but they were close to Roswell - where her Mom resides. Often when I need things I simply order them online or go to Peachtree Woodworking, which is not too far away. I went to Rockler Woodworking and Hardware in Sandy Springs, Sandy Springs Gun Club and Range,
Woodcraft of Atlanta (which is actually in Alpharetta, GA) and B&B Outdoors in Roswell.

Interesting to say the least! I learned that it is very busy in Sandy Springs and almost everything is being rebuilt or relocated. The Rockler Store is now about 3 miles from where it had been on my last visit and they have tripled their square footage. The previous store was crammed into a small area and was difficult to navigate, but this new store is bright and spacious and very nicely laid-out. Helpful employees were throughout the store and they were genuinely interested in what I build, etc. A lot of thought went into the design of this store and I found a few items that were good buys. I purchased a pair of Rockler T-Track System "Auto-Lock T-Track Hold Down Clamps", which are normally $29.99, but they were having a "Pre Black Friday Sale" - so they were $19.99. I also found a Boeshield "mini 3-pack" of protection, rust remover and pitch remover for $24.99 and a pretty nice (Chinese-made) marking knife for $7.99. It was a small purchase, but I had originally gone there just to observe.

I also made small purchases in both gun stores, but that's not my point here.

At Woodcraft, things were considerably different. That Woodcraft Store has been owned or franchised individually in years passed, but now it is a "corporate store". There were five men working in there, but mostly just talking among themselves. One customer known to them came-in and struck-up a conversation with two of them, but he was trying to resolve an issue with something he had returned, but Woodcraft had not replaced his defective merchandise. I found the identical clamps that I had purchased at Rockler, but they were priced at $32.99 each. They had a variety of marking knives, but the cheapest one was over $40.00. During my entire perusal of the store - walking up and down every aisle - not one of those men asked if I needed help finding something! I was hoping to find and purchase RotoZip Saw Accessories, but after finally having to corner one of the guys and ask, I learned that specific store carries "nothing RotoZip". I did find a 1" offset wrench for Porter Cable Routers and another much-needed pack of Rare-Earth Magnets, but other than that - they didn't earn much money from me!

I got back to Joy's Mom's house and announced to them that I seriously doubt if I'll ever buy anything else from that specific WoodCraft Store - if I'm going to be overcharged, I at least expect them to be cordial about it! The Woodcraft ownership needs to get some spark in their spark-plugs for the Alpharetta Woodcraft Store, because those employees were anything but helpful!

Otis Guillebeau from Auburn, Georgia
Otis.... You should have visited Peachtree Woodworking on Jimmy Carter Blvd...
Great guys, and a much larger, and better stocked store than WoodCraft or Rockler...

The boys at WoodCraft and Rockler seemed aloof, and indifferent...
I was looking for a table saw, but came away empty handed.... Walking around those two stores, I was shocked at the prices.... I won't return....

PeachTree, on the other hand, is like a woodworkers toy store....
Powermatic, SawStop, Jet, ShopFox, etc, were all on display.... Everything you need for dust collecting, and etc etc etc....
I bought a Jet drum sander, and at my wife's insistence, a SawStop PCS...
I live in Athens, and they delivered the saw free.... Backed the truck up to the shop door, unloaded it, and took most of the cardboard away....
They also took my old Craftsman saw, and put it on display for me to sell...
They don't charge anything for that service .... Great way to sell a used machine...

They, also, sell on Amazon .....
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post #10 of 20 (permalink) Old 11-22-2016, 07:52 AM
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Otis, I concur what Kurt said about Peachtree. Also worth mentioning is Highland Woodworking in downtown Atlanta. Can't think of the address , but very personable and knowledgeable folks. Helpful in every way. Each trip I make to Atlanta, I try to make the best of it and visit there. Everyone that I came in contact with are woodworkers of some sort and have varied backgrounds on many subjects. If there was a question that I asked and they didn't know the answer to, they found someone who did. Great store.
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