Fein is now my friend - Router Forums
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post #1 of 14 (permalink) Old 01-30-2019, 10:53 AM Thread Starter
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Default Fein is now my friend

For those following my saga about the bolt here is the latest. Betty at Fein contacted me and said that Fein would gladly send me a replacement at no cost. That to me is top rate customer service. It was my fault and my only complaint was the cost. I declined the offer since I know that mine will turn up someday and in the meantime I have my trusty HF one to use. I have had excellent service from several tool companies and stores over the years and have gone back to them over and over again. Router Raizer, Rikon, Incra and Rousso to name a few outstanding onesand now I can add Fein to the list . Then I have had some bad experiences from companies and will never go back to them for anything. Grizzly, Grizzly tools and Grizzly industries come to mind.
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post #2 of 14 (permalink) Old 01-30-2019, 11:57 AM
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Your experience with Fein is good to know Art because I think we have the same model tool. The HF quality one that I had before I can't complain about. It let me find out how useful this type tool is and for the price I got my money's worth out of it.
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post #3 of 14 (permalink) Old 01-30-2019, 12:02 PM
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GO Harbor Freight!!!
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post #4 of 14 (permalink) Old 01-30-2019, 12:08 PM
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I'd have taken the freebie. Then you'd have a spare if and when the other one turned up.
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post #5 of 14 (permalink) Old 01-30-2019, 01:34 PM
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That’s good news . I may have to talk to them also , as when I turn mine on , the blade really vibrates

I donít always insulate , but when I do .
Ok ,I never insulate
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post #6 of 14 (permalink) Old 01-30-2019, 01:45 PM
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Originally Posted by RainMan 2.0 View Post
Thatís good news . I may have to talk to them also , as when I turn mine on , the blade really vibrates

Gee, Rick...does the blade cut things when it does that...?
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post #7 of 14 (permalink) Old 01-30-2019, 07:23 PM
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Gee, Rick...does the blade cut things when it does that...?
Yes , really well in fact

I donít always insulate , but when I do .
Ok ,I never insulate
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post #8 of 14 (permalink) Old 01-31-2019, 08:30 AM Thread Starter
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Originally Posted by Cherryville Chuck View Post
Your experience with Fein is good to know Art because I think we have the same model tool. The HF quality one that I had before I can't complain about. It let me find out how useful this type of tool is and for the price I got my money's worth out of it.
That's the exact same reason I got the Fein. After seeing how useful the tool was I wanted an even better one so I got the Fein. While doing a project in Florida I didn't have either of them with me so I went out and bought another one from HF. Now I have three of them. The only problem is they take different style blades.
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post #9 of 14 (permalink) Old 01-31-2019, 09:37 AM
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Was Fein's offer because of your post here? Did you add a retraction to your other post?
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post #10 of 14 (permalink) Old 01-31-2019, 10:09 AM
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Quote:
Originally Posted by mgmine View Post
For those following my saga about the bolt here is the latest. Betty at Fein contacted me and said that Fein would gladly send me a replacement at no cost. That to me is top rate customer service. It was my fault and my only complaint was the cost. I declined the offer since I know that mine will turn up someday and in the meantime I have my trusty HF one to use. I have had excellent service from several tool companies and stores over the years and have gone back to them over and over again. Router Raizer, Rikon, Incra and Rousso to name a few outstanding onesand now I can add Fein to the list . Then I have had some bad experiences from companies and will never go back to them for anything. Grizzly, Grizzly tools and Grizzly industries come to mind.
Hey Art...did Betty contact you via this Forum...? How did she know of your issue...? Just wondering if FEIN is on the forum...

Nick

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TIME - the thing that gets in the way of learning.
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