Bosch plunge base failure-- buy another or buy a different router? - Page 2 - Router Forums
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post #11 of 20 (permalink) Old 06-04-2019, 07:22 PM
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Originally Posted by OBG65 View Post
I agree to give Bosch a chance to make it right. I used to have the 1617PK but sold it because I just had too many PKs - the DW 618PK and the PC 893PK (I know shame on me, you never have enough).
If you ever you need a dedicated above the table plunge router I would strongly recommend the DW621 or if you need a brute the DW625 is my recommendation. I have both of them and have no complaints. For my table routing I use a Milwaukee 5625.
Years ago I had the Milwaukee 5625 in my first router table. Darn good router.At the time it was the only one out that had the above the table adjustment using the factory base and that was the reason I had one. But it was a real workhorse.
I have used the Dewalts, the only thing I could not get used to was the rectangular bases, otherwise they were good.
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post #12 of 20 (permalink) Old 06-04-2019, 09:58 PM
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I've never liked the DeWalt height adjustment ring. Just my preference. Have 2 1617s, one was for freehand use, the other was a motor only for the table. But I bought a Triton TRA001 for the table and now I have a 1617 for each base. Add the Colt, which I dearly love. Never had to service any of them, they just keep chugging. Glad you called Bosch, they have such a good customer service reputation.

The more I do, the less I accomplish.
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post #13 of 20 (permalink) Old 06-04-2019, 10:48 PM
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I hate to be a stinker here but my Shark HD Pro CNC Router came with a Bosch 1617 EVS. The big nut on the bottom of the router that proably holds the bottom bearing in place was cracked. The router did not come with a base. I bought a replacement Bosch 1617 EVS and took the old, but working, Bosch out and put it in the new base. I figured I would use the Bosch if I had a nasty job to do. The new router has not impressed me. I have several Porter Cable 890 routers and personally I prefer them. The PC has been a standard for a long time and the router bushings are available every where. I started with a PC 690 and it came with a plunge base and a fixed. I took the rack off the 890 routers and the 690 base works. I have a D handle, plunge and several fixed bases.

That is why there are Fords and Chevys, everyone likes something different. So if you like the Bosch that is great but if the repair is too great of a cost or in the future you want a second router think about the Porter Cable 890 kits.
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post #14 of 20 (permalink) Old 06-05-2019, 12:08 AM
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Guy; was it new? Why didn't you follow through on the warranty?
It really isn't fair to the manufacturer, whoever it is, to not give them the opportunity to make good on their product failure.
If they drop the ball, well have at 'er.
(I have my own current issue with a paint supplier who's Corporate advertised price is half what I was charged by a local franchisee.
I want to hear from Corporate before I cr*p on the local guy. This should be interesting.)
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post #15 of 20 (permalink) Old 06-17-2019, 10:18 AM Thread Starter
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Just following up-- Bosch indeed came through on their customer service. I sent the plunge base in for repair, and a week later I got a new one in the mail. Not only that, but I had left the Edge Guide bolts in the plunge base that I sent in and realized this when I opened the new one. I thought "damn, I guess I'll have to find some kind of replacement at the hardware store". A day later a small envelope appeared with the two bolts inside :-)

Nice!
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post #16 of 20 (permalink) Old 06-17-2019, 11:11 AM
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like we said...
did you call Bosch???

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
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post #17 of 20 (permalink) Old 06-17-2019, 11:49 AM
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Always give the company a chance to backup their product, you may be surprised like this time.....
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post #18 of 20 (permalink) Old 06-17-2019, 11:53 AM
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I just bought a new Makita combo kit. We have used a lot of Bosch tools over the years and been happy with most. But after I read all the reviews on the Bosch plunge I decided to go Makita. We've had excellent service from our Makita tools so I'm hoping... I've only used the Makita a few times, so far so good.
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post #19 of 20 (permalink) Old 06-17-2019, 04:44 PM
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Quote:
Originally Posted by Ppg677 View Post
Just following up-- Bosch indeed came through on their customer service. I sent the plunge base in for repair, and a week later I got a new one in the mail. Not only that, but I had left the Edge Guide bolts in the plunge base that I sent in and realized this when I opened the new one. I thought "damn, I guess I'll have to find some kind of replacement at the hardware store". A day later a small envelope appeared with the two bolts inside :-)

Nice!
Vwery much in line with the customer service experience I had with my first BoschMRC23EVSK
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post #20 of 20 (permalink) Old 06-18-2019, 01:52 AM
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I'm very pleased that it worked out for you, Ppg667. Please take a second to let Bosch know that their response didn't go unnoticed. (Everyone likes a pat on the head occasionally! )
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