Hi
Without going into the gory details..
I had purchased in Feb 09 a 320.24604 Combo kit - this was the floor model and it had all the parts (or so I thought) I have used it extensively with the plunge base until the other day.
I don't have the chip shield for the fixed base. No big deal I thought - I'll call the Canadian parts desk and get one - I have called 3 times and twice they have no record of the router in the system - I then tried Sears Corporate and at least got a the web item number (092524604) but they have no record of the part number for the shield (3121637000) which is straight from the operators manual that came with the router!
Now this is the same part # as the one for the US equivalent #17543 combo kit, and the shield is on the US sears parts web site - but they will not ship to Canada.
I find it hard to believe that I can't buy parts - if I can't - why should I buy the product in the first place.
I will phone again next week and try again and - however is there a different parts list for the Canadian version? (even though the manual lists the numbers - the ones no one has a record of)
Stephen
Without going into the gory details..
I had purchased in Feb 09 a 320.24604 Combo kit - this was the floor model and it had all the parts (or so I thought) I have used it extensively with the plunge base until the other day.
I don't have the chip shield for the fixed base. No big deal I thought - I'll call the Canadian parts desk and get one - I have called 3 times and twice they have no record of the router in the system - I then tried Sears Corporate and at least got a the web item number (092524604) but they have no record of the part number for the shield (3121637000) which is straight from the operators manual that came with the router!
Now this is the same part # as the one for the US equivalent #17543 combo kit, and the shield is on the US sears parts web site - but they will not ship to Canada.
I find it hard to believe that I can't buy parts - if I can't - why should I buy the product in the first place.
I will phone again next week and try again and - however is there a different parts list for the Canadian version? (even though the manual lists the numbers - the ones no one has a record of)
Stephen