Craftsman 17543 2hp Fixed & Plunge Combo Follow Up - Router Forums
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 18 (permalink) Old 01-22-2010, 01:01 PM Thread Starter
 
Join Date: Nov 2009
Posts: 14
 
Default Craftsman 17543 2hp Fixed & Plunge Combo Follow Up

Hi guys, new to the forum and woodworking. I thought I would post an FYI.

I purchased the 17543 on Black Friday. I also bought the 3 year extended warranty with it. Well, after what I would consider moderate home/garage use on a variety of wood and no MDF etc the fine adjustment all but fell apart. It would not stay put for multiple cuts or even allow a proper setting. I did have a knowledgeable craftsman look at it and he said it was toast.

OK, although there are a lot of similar problems mentioned on this site it might have been a bad unit so I went to Sears to exchange it. Well, come to find out Sears is fazing out its old style extended warranties on power tools. The only one available to me was a PurchaseProtect 3 year warranty. It was represented as a 3 year Craftsman replacement coverage.

The way the new warranty works is if the product dies after the 90 day period you get a Sears gift card for the amount of your purchase minus the extended warranty cost and that is the end of it. The card is only good at Sears. You do not get any replacements and you have to buy again at what ever price the store is selling them at.

Needless to say I was stunned. I am returning the router inside the 90 days no questions asked and buying something better. I did have a lot of fun with it and learned a great deal. I now know exactly what I need and will happily spend more than double the $79 I paid for the Craftsman for a better router.

I am disappointed with Sears and Craftsman tools as they continue to slide downhill. Anybody seen any great deals out there in Bosch or PC etc?
austin870 is offline  
Sponsored Links
Advertisement
 
post #2 of 18 (permalink) Old 01-22-2010, 03:55 PM
Registered User
 
dutchman 46's Avatar
 
Join Date: May 2007
Country: United States
First Name: Howard
Posts: 2,825
 
Default

Hello and welcome, Rob
Thanks for sharing that. I have had Craftsman routers since 1965,66. Have had good tools, Sorry for the trouble. I don't know for sure, but it would seem to me that buying another tool, should not be to bad, If you get a replacement, you don't have a
guarantee unless you pay again. I have also purchased some rebuilt tools. I found out from the rebuild co, that normally, they are covered for a full year at no cost. I bought a Roto-zip from a good supplier when it was still sold by the inventor, that after the third breakdown, which really made me drought the maker, I thought that they didn't build a decent product. They told me that if they have a bad supplier for a part on the unite, that fails a lot, the re builders will find a better supplier. I took a rebuilt, and i have had No problems with that at all. The Thing i am trying to say, A rebuilt will be tore down and a problematic part replaced, It will not have a 90 day warranter, but a 1 year. and after that time, if anything fails, they would replace. I am not telling you to do this at all. I would check out all possibilities. I believe that Rigid looks pretty good, and i can tell you that i haven't heard a lot of negative talk about them, Porter Cable i think can do a good job, and i would look at them again up close, and make your decision. Enjoy the forum

John 3:16

Please fill out your profile, It helps us to know you better

Last edited by dutchman 46; 01-22-2010 at 05:56 PM.
dutchman 46 is offline  
post #3 of 18 (permalink) Old 01-22-2010, 07:05 PM Thread Starter
 
Join Date: Nov 2009
Posts: 14
 
Default

Thanks Dutchman,

The whole problem with Sears is they pay you off at sale price and force you to purchase at an inconvenient time (middle of a project) paying full list this time. You could start with a Black Friday special and wind up buying at full list twice as well as paying for another extended warranty every time.

Generally most stores have a one year manufacturers warranty as well as a 30 to 90 day no questions asked return policy. Sears is one that does not because they masquerade as a manufacturer when they really are not. The Sears tools from the 60's and even 70's are a great deal different than the Chinese "stuff" they now sell as power tools.

I did try a couple of refurbished tools and the first time CPO sent me a Makita saw that looked like it had been on a job site for a year. It even had a repaired chord. I can generally shop around and find a new one for about 20 to 30 percent over refurbished prices just about anytime and sometimes very close to refurb price.

It is all a matter of paying your money and taking your chances. The store, refurbished, purchased manufacturer direct or anything else can get you a great tool or a nightmare.

I just wanted to convey to the people Sears extended warranties are changing to something I believe to be very negative. They are only willing to replace the money you spent and not the tool.
austin870 is offline  
Sponsored Links
Advertisement
 
post #4 of 18 (permalink) Old 01-22-2010, 07:53 PM
Forum Contributor
 
Join Date: Jun 2009
Country: United States
First Name: John
Posts: 3,046
 
Thumbs down

Hi Rob, I think I would be ticked off also, they took real money and gave ya searsbucks. Not a fair trade.
I have studiously avoided Craftsman tools, not so much because of the tool but because of Sears cavalier customer attitude. And, your right, Sears has been mascarading as a manufacturer for years.
I am a big fan of reconditioned/remanufactured tools though, I have gotten about half a dozen from CPO just in the last year. I have only had two problems with their products. One was a small bench grinder with a stripped hole in the right wheel guard to where it wouldn't hold the safety shield. They promptly shipped me a new guard after I allowed that I would rather fix it then go through the repacking hassle to return it. This morning I got a benchtop bandsaw with a broken foot. One phone call and a replacement foot is on the way. You are right on though, you should be able to get a recon for 50 to 70% of new. Used, I go 30 to 50%.
Hope things work out for you

John Schaben

The problem with experience is I usually get it immediately after I need it.
jschaben is offline  
post #5 of 18 (permalink) Old 01-22-2010, 08:03 PM
Registered User
 
Join Date: Jan 2010
Country: United States
First Name: Joe
Posts: 8
 
Default

I'm with you guys on the reconditioned tools. I bought a Dremel Multimax last fall and the switch went out on it. Called Dremel and they said it's got a one year warranty and they have 48 hour turn around. I had it back within a week and they even sent me a drywall blade. I really believe that these manufacturers really do a good job reconditioning these tools and have no problem buying them.
jpr28056 is offline  
post #6 of 18 (permalink) Old 01-22-2010, 11:49 PM Thread Starter
 
Join Date: Nov 2009
Posts: 14
 
Default

Most of the recons are selling for about 50% off a generally slightly inflated list price which nobody really moves anything at. They post those prices for the new items on their site knowing they won't sell any but it makes the refurb pricing look very appealing. Generally I see the best models of the high end stuff usually goes for about 50% off and only the Skill, B&D etc goes for 70% off.

The box stores generally take about 20% off that MSRP with no sale happening. The online tool retailers usually take about 30% off. If you wait for a sale you can really get quite close to the refurb pricing on the good stuff.

I am sure the refurb guys do a great job and CPO did take my Makita back with no problems. I picked up a couple of Hitachi tools lately. With their 5 year warranty they are quite appealing and get good reviews. They hit a price point above the Craftsman etc but below the Bosch, Milwaukee etc. Hitachi generally winds up just below PC but with a 5 year warranty.

I will probably go Bosch 1617EVS or a PC combo if I can find the right deal. If not I will probably go Hitachi. I can get an M12VC combo for $162 shipped or just the fixed for $115 shipped.
austin870 is offline  
post #7 of 18 (permalink) Old 01-23-2010, 12:19 AM
Forum Contributor
 
Join Date: Jun 2009
Country: United States
First Name: John
Posts: 3,046
 
Smile

Hi Rob - I've got the Hitachi kit and it's a pretty good deal. Came with an extra sub-base and set of (steel) guide bushings. They don't have a collet lock so you need two wrenches to change bits. Not a big deal to me but some don't care for it. Thing I don't care for is there doesn't seem to be a dust collector available for the thing. Other than that, it is a nice little router. Haven't had any issues with it.
If you want to consider a recon try here
Routers - Reconditioned Sales, Inc.
They seem to have the recon Hitachi kits on backorder right now but you can sign up for an e-mail alert for when they have them.
Haven't looked in awhile but CPO had the Bosch 1617 ESV recon for $170 (I think) a couple of weeks ago.

John Schaben

The problem with experience is I usually get it immediately after I need it.
jschaben is offline  
post #8 of 18 (permalink) Old 01-23-2010, 03:44 PM Thread Starter
 
Join Date: Nov 2009
Posts: 14
 
Default

Thanks John,

How is the fine adjustment on the Hitachi? Is it accurate and does it stay put all the time? I can deal with slower bit changes, slower base changes and annoying things like that. I just want reliability and a fine adjustment that works real good.

That is a darn tempting deal for the Hitachi combo at $115 shipped. The best new price I could find was $165. You just have to give up 4 years of warranty. Is the four years worth $50. I don't think so. I went ahead and put my email into them on it.

The bosch deal is quite different. I found the Bosch 1617EVSPK new for $200 shipped. CPO wants to sell at $170 for a refurbished. The only person that would see that as a deal is someone who believes their $249 new selling price is their only other option.

Those Bosch refurbs need to be about $135 to start to be competitive. Even that is still less than 30% off new. Nobody cares about some mindless MSRP. The good thing is Bosch only gives a 1 year warranty anyways so the warranties are the same new or refurb.
austin870 is offline  
post #9 of 18 (permalink) Old 01-23-2010, 06:17 PM
Forum Contributor
 
Join Date: Jun 2009
Country: United States
First Name: John
Posts: 3,046
 
Smile

Hi Rob. Fine adjustment on the Hitachi fixed base is the old turn-the-motor-in-the-base technology. Works ok and seems accurate. Is calibrated in 1/64". I'm comparing to my Freud which uses a dial, calibrated in 1/128", not sure there is a way to compare the two, I prefer the Freud although the Hitachi isn't at all difficult, very easy to set in fact. The plunge base uses a stop rod and 3-position rotating stop block. Both the Freud and Hitachi plunges use the same depth system and I think they both leave a lot to be desired. Of the ones I have looked at so far, I like the Ridgid and some others with a stop rod and microadjustable stop block.
I do prefer the Hitachi plunge system where you release the stop lever to lock it in place as opposed to the Freud system of having to engage a lever to lock the plunge. I have had a couple of instances on the Freud where I hadn't engaged the plunge lock tightly enough and it slipped on me. Virtually can't happen on the Hitachi.
Both routers are rated at 2-1/4 HP but the Freud has a 13 amp motor and the Hitachi only 11. You can notice a difference but I don't feel there is a substantial power differential.
Just my .02, hope it helps

John Schaben

The problem with experience is I usually get it immediately after I need it.
jschaben is offline  
post #10 of 18 (permalink) Old 01-25-2010, 12:07 PM Thread Starter
 
Join Date: Nov 2009
Posts: 14
 
Default

Hi John,

Thanks for the additional input. I may have to add the Rigid to the serious list.

Those Hitachi refurbs are few and far between. The guy says they rarely see them anymore and they are very low on all routers in general.

Well back to the drawing board.
austin870 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Router Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Craftsman Plunge Router Combo Marco Guide Bushings and Templates 5 01-31-2010 08:36 PM
Dead Craftsman plunge base - What to do next? hempy General Routing 12 01-22-2010 01:56 AM
Craftsman Plunge Router Combo Marco Portable Routing 2 01-04-2010 05:55 PM
Craftsman 17543 Combo Fixed Base Height Adjustment Gator95 General Routing 14 11-29-2008 03:30 PM
Craftsman Fixed and Plunge Base Combo Review..... challagan General Routing 49 01-03-2008 12:06 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome