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post #1 of 3 (permalink) Old 01-03-2011, 03:28 PM Thread Starter
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First Name: Jim
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Default Lowes excellent customer service

Apparently Lowes is raising their prices for the New Year.
Iím looking to get a Bosch 1617 EVSPK combo router kit
I want the router primarily for the RA1171 router table I recently bought.
Being an old retired guy, I had to wait for my Navy retirement check.
This morning, I checked Lowes on line. The price was $189.00.
When I got to the store, the price had been raised to $209.00
The lady didnít bat an eye. She gave it to me for $189.00 I even got my 10% Lowes Retired military discount too. $182.00 out the door.
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post #2 of 3 (permalink) Old 01-03-2011, 03:45 PM
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First Name: Terry
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My experiences with Lowes has always been great. When my husband and I built our second home there wasn't a Lowes in Santa Fe, so we drove the 60 miles to Albuquerque to shop at Lowes. I brought in my list of lighting fixtures and an employee stayed with me and my two flatbeds full of fixtures until I was completely done. I was so impressed and soooo sold on their customer service.
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post #3 of 3 (permalink) Old 01-03-2011, 05:36 PM
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Customer Service from Lowe's went beyond our expectations.

We bought a small refrigerator with an extended warranty..... After the factory warranty was up we needed service on it. There were 2 service trips from an independent and out of town service contractor who always took a couple of days to arrive and did not fix a fairly simple problem.

Longer story made shorter, a local Lowe's employee told us if we would bring in the refrigerator that he would call it a "Lemon" give us a brand new one and reissue the extended warranty and make the purchase date the day returned it.

After all of that we were happy with Lowe's to the point where I emailed a 2 paragraph story about our ordeal and that the employee who stepped up and straightened out the mess we were in deserved a pat on the back. The Lowe's main office Customer Service contacted us back and told us that the employee got a pat on the back and for our trouble that they were issuing us a Lowe's card with the total amount of the refrigerator. tax and the cost of the extended warranty!

True Lowe's has their downfalls but customer service is not one of them.

[BďItís not a mistake, itís a design featureĒ][/B]
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