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post #1 of 5 (permalink) Old 11-24-2007, 10:48 PM Thread Starter
 
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post #2 of 5 (permalink) Old 11-24-2007, 10:54 PM
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Tim, the forums actually had a little to do with another recall involving the PC 890 router base. See this link and the link contained. Interesting.

http://www.routerforums.com/routerfo...e-routers.html

Corey

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post #3 of 5 (permalink) Old 11-27-2007, 10:21 AM
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Thank you for posting that Tim. Safety is a big issue and we all want to enjoy our routing without fear of "Projectiles"!

Mike
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post #4 of 5 (permalink) Old 11-30-2007, 02:13 AM
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Thanks Tim & Mike

Just a update on Porter Cable recall, that Tim posted above and that was originally posted by Scrollwolf back in March 2006.

See http://www.routerforums.com/lobby/42...le-recall.html

Although I have had a PC-893PK unit for about six months and knew about the problems associated with it, I never got around to checking the SN numbers until Tims post.

As you know it, I indeed had one of the unlucky units.

I phoned the Dewalt repair centre on Tuesday and was advised to bring the unit in, so today I did just that.

I was a little apprenhensive when the clerk began to remove the plunge base and collet as he said he only needed the motor. As I asked how long it would take to repair the motor he smiled and disappeared into the back and returned shortly with a open PC box in his arms which he promptly placed on the counter.

Without saying a word ,he then proceeded to enter info on his computer screen and I stood there, wondering what he was up too, I opened the lids of the box and inside was a brand new PC motor unit. The clerk looked over at me and smiled and said to me "couldn't wait hey! I think this is quicker than waiting 2 weeks for repairs". I beamed!!

I immediately began to reassemble the unit and then remembered Mikes post regarding the base plates (to which I had brought a copy of the correspondence between Mike and Porter Cable with me)

I asked the clerk if he knew of any recall due to the base plates and he stated that it was the first he had heard about it. I showed him the copy of Mikes postings and after checking the sub-base on my plunge base he noticed the gap between the base and sub-base and again went to the computer.

Within a minute he said he didn't have any in stock and he would call me within two weeks when 2 new sub-bases for my router will be in.

With that his final comment was " See you in a couple of weeks " and I beamed some more.


Today, I am very pleased with Porter Cable and the Dewalt group of companies and whatever problems they have had with the PC890, it looks like they are doing their darndest to get it behind them and restore their name.

I'm very happy with the outcome as I also own the PC 690LR, PC 690LRVS, PC 6911, PC 7499, PC 7538 & a PC 7518 and am quite happy with them to date.

For others that haven't checked their SN numbers, it isn't to late to do so!!



Ric

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post #5 of 5 (permalink) Old 12-01-2007, 12:55 AM
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It took quite a while but PC is doing the right thing. This is the second time I have talked a manufacturer into helping our members. If I pull it off a third time do I get a gold star?
On the serious side it is my pleasure taking these companies to task. They should do the right thing without a chain of emails. At least they are following through. I guess you can't ask for much more than that.

Mike
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