Bill, you did buy a quality tool. The 1617 is what many "new" products from other manufacturers are designed after. The scoring and scratching you mention is something new to me. I have a pair of 1617's and they have been trouble free for many years. There is nothing in either the housing or motor case that will cause this other than the alignment pin which must be installed in the slot. All manufacturers have problems with quality control and an occasional bad apple slips through. To date Bosch has stood behind their products better than any other manufacturer. I am not surprised at the delay since the 3 week period mentioned includes Christmas and New Years. Give them a chance, they will make things right. If you have any problems contact me by way of a private message and I will help you deal with them. Be sure to save any emails to document the delay.
"Living in the D" (this means Detroit!)
"It's fine to disagree with other members as long as you respect their opinions"
Last edited by Mike; 01-08-2008 at 02:37 PM.