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post #1 of 2 (permalink) Old 02-24-2009, 11:00 PM Thread Starter
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Default DeWalt

Had to tell you guys(and gals)about the great service I got from DeWalt. The planer I recently got on clearance was the last one in the store. Had the manual,but no box,and was missing the dust hood. Not that big of a deal since I don't have a collector, but I really wanted the complete tool. I went on the DeWalt site and found a link to ask a question. Had to fill out my name,address,and e-mail. Then told them where I bought it, how much I paid,and asked how to get a replacement. The next morning I got a reply that simply said "It's on it's way". And today it came. I was really expecting to have to pay for since it was a clearance item. Now I am as excited about customer service as I am with the performance of the tool.

Rusty

If You Want It Bad, You Get It Bad The Worse You Want It, The Worse You Get It
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post #2 of 2 (permalink) Old 02-25-2009, 11:02 AM
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Good to hear, Rusty.

- Ralph
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