I recently needed a 6" clock insert for one of my French style balloon clocks and could not find a supplier here in Australia but did find one in America and the price was very reasonable, BUT I calculated the freight as being far more than the cost of the clock! I of course didn't proceed BUT, the next morning I had an email from BEAR WOODS SUPPLY COMPANY asking why I hadn't proceeded with the purchase, I answered that the freight was a killer. Within a short time an email came back asking what I had calculated the freight at. I gave this information and received another email saying that they would look into it and the next day an email came in showing a much lower price which I accepted and the clock arrived in little more than a week.
The effort put into such a small purchase has to receive due credit.
Nothing but heaven itself is better than a friend who is really a friend. - Plautus