Exceptional service - Router Forums
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post #1 of 13 (permalink) Old 01-22-2018, 02:15 AM Thread Starter
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Default Exceptional service

I recently needed a 6" clock insert for one of my French style balloon clocks and could not find a supplier here in Australia but did find one in America and the price was very reasonable, BUT I calculated the freight as being far more than the cost of the clock! I of course didn't proceed BUT, the next morning I had an email from BEAR WOODS SUPPLY COMPANY asking why I hadn't proceeded with the purchase, I answered that the freight was a killer. Within a short time an email came back asking what I had calculated the freight at. I gave this information and received another email saying that they would look into it and the next day an email came in showing a much lower price which I accepted and the clock arrived in little more than a week.
The effort put into such a small purchase has to receive due credit.
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post #2 of 13 (permalink) Old 01-22-2018, 06:59 AM
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Hard to beat good service. Even if a product isn't stellar, if the service is exceptional that'll go miles for a business. Nice clock, Harry!

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post #3 of 13 (permalink) Old 01-22-2018, 07:32 AM
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Send them a picture of your clock to show their good service was worth it.

Don in Murfreesboro,Tn.

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post #4 of 13 (permalink) Old 01-22-2018, 08:20 AM Thread Starter
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Quote:
Originally Posted by hawkeye10 View Post
Send them a picture of your clock to show their good service was worth it.
I already did, straight after making the post, I also included a link to this thread.

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post #5 of 13 (permalink) Old 01-22-2018, 08:35 AM
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Name that company!
Opps...BEAR WOODS SUPPLY COMPANY

Last edited by gmercer_48083; 01-22-2018 at 08:37 AM.
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post #6 of 13 (permalink) Old 01-22-2018, 08:39 AM Thread Starter
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I did, in BLOCK CAPITALS!

BEAR WOODS SUPPLY COMPANY

www.bearwood.com
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post #7 of 13 (permalink) Old 01-22-2018, 09:17 AM
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Good to know- good service and variety of products.

John T.
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post #8 of 13 (permalink) Old 01-22-2018, 10:00 AM
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I've dealt with them; great service and products...stuff I couldn't find anywhere else. Best news for us Canucks, they're here in Canada, no duty or brokerage fees (for us).
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post #9 of 13 (permalink) Old 01-22-2018, 11:08 AM
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wonderful clock
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post #10 of 13 (permalink) Old 01-22-2018, 11:14 AM
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Sent a message praising them and bookmarked the site for framing hardware. I like it when we support the companies that treat us right.
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