House of Tools closing? - Router Forums
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post #1 of 14 (permalink) Old 03-05-2009, 11:00 PM Thread Starter
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Default House of Tools closing?

I thought that something was wrong when the March flyer did not appear. Today I was told that the local branch of the House of Tools is closing in May. I am also told that the whole chain may be in jeopardy.

For a small community like ours this is a minor disaster. It is hard to understand as the local shop has been thriving in spite of the recession.

I was planning to buy a major piece of machinery from them but shall not now. Warranty would be a real issue.

Shame.
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post #2 of 14 (permalink) Old 03-05-2009, 11:07 PM
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Hi crquack

They don't make the tools just sell them, get your tool b/4 they do close.


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Originally Posted by crquack View Post
I thought that something was wrong when the March flyer did not appear. Today I was told that the local branch of the House of Tools is closing in May. I am also told that the whole chain may be in jeopardy.

For a small community like ours this is a minor disaster. It is hard to understand as the local shop has been thriving in spite of the recession.

I was planning to buy a major piece of machinery from them but shall not now. Warranty would be a real issue.

Shame.



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post #3 of 14 (permalink) Old 03-06-2009, 07:49 PM Thread Starter
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There is a difference returning a 300 lb item for warranty work 2 miles or 200 miles...
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post #4 of 14 (permalink) Old 03-07-2009, 11:39 AM
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What?! The Internet can't be used to return machinery for warranty repair?

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post #5 of 14 (permalink) Old 03-07-2009, 12:36 PM
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HI crquack

I think it's 198 miles but they can't be the only ones that sells that tool,warranty is warranty it's not your error if the machine needs work and I would think they would cover it under the warranty...it may take you to dig your feet in BUT...it's not your error...the norm..


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There is a difference returning a 300 lb item for warranty work 2 miles or 200 miles...



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Last edited by bobj3; 03-07-2009 at 06:50 PM.
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post #6 of 14 (permalink) Old 03-07-2009, 12:47 PM
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Seems like most of the time local stores say upfront that warranty situations require dealing directly with the factory... So if they put a major brand name on at a great price I would jump on it...
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post #7 of 14 (permalink) Old 03-07-2009, 06:48 PM
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Hi crquack,

This is the price to be paid during a financial downfall as such as the entire world is feeling. As Bj has pointed out, you're purchasing from the store, usually, (the norm), you end up dealing with the factory or a certified repair shop, (of their choice), for repairs or warranty work.

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post #8 of 14 (permalink) Old 03-20-2009, 02:34 PM
 
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I'm not sure why you didn't get a flyer but the March flyer did come out in Alberta at least and is also available for browsing on houseoftools.com. House of Tools is definitely closing all three of their BC stores as well as the Medicine Hat, AB store by the end of May . There is no word yet that any of the other 8 are in any jeopardy. I don't know about where you are but almost all warranty work here in Calgary is handled by the private warranty depots here in town, not House of Tools. The only exception is the House of Tools "house brand" Canwood/Pioneer. If you own one of those, parts will always be available either way as it's actually a separate company out of the states but I don't know how warranty is going to work with no House of Tools stores in BC. On the House of Tools website there is also an email link and a 1-800 number for the mail-order division. I suggest you get your paperwork in order and head in ASAP to get any needed invoices that you don't seem to have just in case you do need any warranty work on anything. I don't know how possible that will be in a month or so when your branch is gone. I hope this helps.
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post #9 of 14 (permalink) Old 03-21-2009, 02:16 AM
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To bad about this. But I would sure as heck save my money and try for the other things you might need or want. Probably be a great discount sail on their items.

Glenmore

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post #10 of 14 (permalink) Old 03-25-2009, 05:44 PM
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From what I understand they closed a selection of stores where sales did not support costs. One has closed here in Edmonton or is slated to, but the main store(Head Office) is expected to continue.

Lee
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