Computer Help---Please - Router Forums
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post #1 of 11 (permalink) Old 03-22-2018, 06:22 PM Thread Starter
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Default Computer Help---Please

Guys---I swear I'm going to drop kick this laptop!!!!!

OS Win 10
Hp model unknown at the present
computer is about 3 yrs old

problem-- it just freezes Not the blue screen of death---just freezes.

Have no mouse or key pad response
only solution that I've found is to power off & power back on.

Freezes randomly-- though I'm usually on Yahoo thru Google

IF memory serves me correctly(??!!) back in the day the reason for freezes were
(1) loose memory card and/or bad memory card
(2) static discharge

I'm pretty sure that it's not being zapped with static electricity
I haven't opened the computer yet to check for the memory card

Wife has SAME computer w/o any problems

Any & all thoughts on the above will be GREATLY appreciated

typing this on my desktop with Win 7---so Pis$$$ed with the laptop!!!!

TIA
smitty
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post #2 of 11 (permalink) Old 03-22-2018, 06:31 PM
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The memory sticks on laptops are held in place with some form of spring retainer type clip. I doubt the chips would be loose, but you could always remove them and reinsert them just to be sure.

That's my story and I'm stickin' to it!
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post #3 of 11 (permalink) Old 03-22-2018, 06:39 PM
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Quote:
Freezes randomly-- though I'm usually on Yahoo thru Google
open your task manager and look to your processor's usage history.. oh my...
reboot...
w/ everything closed run CCleaner.... 1st run is going to take a long while...
rerun CCleaner several times...
run it's registry function too...
you are not freezing up it's the sites you are on loading your processor up w/ too much to do...
install DuckDuckGo and replace Google...
uninstall google...
what do you need yahoo for???
and while you are at it switch over to FireFox....

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and TaxidermyĒ
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post #4 of 11 (permalink) Old 03-22-2018, 06:52 PM
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Quote:
Originally Posted by Stick486 View Post
open your task manager and look to your processor's usage history.. oh my...
reboot...
w/ everything closed run CCleaner.... 1st run is going to take a long while...
rerun CCleaner several times...
run it's registry function too...
you are not freezing up it's the sites you are on loading your processor up w/ too much to do...
install DuckDuckGo and replace Google...
uninstall google...
what do you need yahoo for???
and while you are at it switch over to FireFox....
Works for me.....
Herb
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post #5 of 11 (permalink) Old 03-22-2018, 07:20 PM
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Troubleshoot:

1. When did it start freezing?
2. Did you install any new programs recently?
3. How long are you on the laptop before the freezing starts?
4. Does it take approximately the same length of time before it freezes?
5. Are the keyboard/mouse wireless or wired?
6. Are you on wi-fi or cabled?
7. How many programs are running at the same time?

Do a driver check to see if you need to update any.
Is the computer heating up more than normal?
Run a memory check
Clean out your cache
Go to your Windows/Temp folder and delete all items in there

Let's try these for starters and see where that gets you

Some folks call me Vince - other folks call me...........
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post #6 of 11 (permalink) Old 03-22-2018, 09:10 PM
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Quote:
Originally Posted by smitty10101 View Post
Guys---I swear I'm going to drop kick this laptop!!!!!

OS Win 10
Hp model unknown at the present
computer is about 3 yrs old

problem-- it just freezes Not the blue screen of death---just freezes.

Have no mouse or key pad response
only solution that I've found is to power off & power back on.

Freezes randomly-- though I'm usually on Yahoo thru Google

IF memory serves me correctly(??!!) back in the day the reason for freezes were
(1) loose memory card and/or bad memory card
(2) static discharge

I'm pretty sure that it's not being zapped with static electricity
I haven't opened the computer yet to check for the memory card

Wife has SAME computer w/o any problems

Any & all thoughts on the above will be GREATLY appreciated

typing this on my desktop with Win 7---so Pis$$$ed with the laptop!!!!

TIA
smitty

Smitty, my wife does that. I don't know what has happened to that woman. Just kidding. I have a friend that helps me with my computer.

Don in Murfreesboro,Tn.

Measure once cut twice and it's still to short.
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post #7 of 11 (permalink) Old 03-23-2018, 11:43 AM
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Yes to all above. But if that fails you may need to do a windows 10 re-install. Warning - careful or you will lose your data.

Some of the Windows updates have messed up a lot of computers usually due to some driver that hasn't been updated that one of the latest Windows update didn't like.
So update drivers first.

If that doesn't fix the job: Then reinstall Windows 10:
But be careful and pick the right install or you will lose all your data.
Download from Microsoft the latest windows 10 in your version (home or pro - don't try pro if you have home, it will cause big problems).
Open the file/program within Windows and it will have a few options.
Don't pick the one to install Windows and destroy all files,etc.
Pick the option to install windows and keep files and settings.
This will re-install Windows with all the latest updates, keeping all your files (photos, videos, etc.)
Take your time as the least little mistake will destroy your files.
Do a search online and it will give you detailed instructions on how to do this.
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post #8 of 11 (permalink) Old 03-23-2018, 01:24 PM
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Hopefully this isn’t a hardware issue . I had a laptop from del that cost over 4K ,and it was a dud. Would do all kinds of flaky things and no one could fix it. Should have sent it back while I had the chance .

I donít always insulate , but when I do .
Ok ,I never insulate
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post #9 of 11 (permalink) Old 03-23-2018, 02:24 PM
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I ditched my PC a couple of years ago and now use a Laptop exclusively. Recently I upgraded to a 1TB SSD. Big increase in performance. What I have done in the past, and presently also, is divide the drive into two drives. In my case it is C:\ and E:\ with D:\ being the dvd drive.

Saying all that, only the Win 10 operating system and programs that are installed on the machine are on the C drive. Everything else is in folders on the E:\ drive. That makes it easy to make regular backups of the operating system. I don't know if this might help or not. Glitches are not fun.

That's my story and I'm stickin' to it!
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post #10 of 11 (permalink) Old 03-23-2018, 07:07 PM
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Quote:
Wife has SAME computer w/o any problems
Your computer has gremlins. BTW, I have had Firefox for several years. Had big problems with IE. Changed on the recommendation of the computer guru for the county school system.

John T.
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