Outstanding Customer Service - Router Forums
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post #1 of 18 (permalink) Old 11-28-2018, 02:37 PM Thread Starter
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Default Outstanding Customer Service

I got an e-mail from Sommerfeld Tools last week advertising their 25% off Black Friday sale. As I'll "need" their T&G router bit set for my next project, I thought that this might be a good time to pick the set up, even this close to Christmas. I was a little disappointed to see that this set was apparently not included in the sale. I sent them a quick e-mail, expressing my surprise that this set was not included in the sale.

Got an e-mail back from Pat at Sommerfeld Tools apologizing for a glitch on their web site, and offering to fill my order at the sale price - the router bit set and their Easy-Set jig should be arriving early next week.

Just thought that customer service like this should be mentioned, as it's getting harder to find any more.
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post #2 of 18 (permalink) Old 11-28-2018, 02:45 PM
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Excellent,Tom. Great Customer Service needs to be acknowledged.

(The corollary to that is crappy service also needs to be talked about.)
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post #3 of 18 (permalink) Old 11-28-2018, 06:00 PM
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Good thing to know. Thanks. Some places have all customer and no service.

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post #4 of 18 (permalink) Old 11-28-2018, 06:06 PM
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They are good folks at Sommerfeld. I would also like to endorse their (yellow) EasySet jigs for setting height on their door making sets. Top notch tool for very little money, and they make the same EasySet jig (red) for similar profile Freud bit sets as well. These jigs account for different thicknesses of stock as well, which can reduce sanding chores later.

Interesting to compare such positive reviews such as this and for Bosch to some of the old name brands that have sold out to big outfits that only want to exploit the name.
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post #5 of 18 (permalink) Old 11-28-2018, 08:53 PM
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Quote:
Originally Posted by DaninVan View Post
Excellent,Tom. Great Customer Service needs to be acknowledged.

(The corollary to that is crappy service also needs to be talked about.)
ditto...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #6 of 18 (permalink) Old 11-28-2018, 10:08 PM
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On the corollary thing:
My neighbour's tempered glass dining room table top exploded yesterday. I'm serious! Fortunately no one was in the room and the dogs were elsewhere.
Do I need to detail where the table was made? She bought it from 'The Brick' and they are refusing to accept any responsibility for the defective product.
She spent a good part of the day trying to track down the actual manufacturer; good luck with that.
(sorry about the picture's orientation).
You get what you pay for, and when it comes to tempered glass I want to see the certification engraving on the glass.
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post #7 of 18 (permalink) Old 11-28-2018, 10:50 PM
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guess we can't mention Made in china here...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #8 of 18 (permalink) Old 11-28-2018, 10:52 PM
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time to hold the Bricks' bricks to the flame...
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This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #9 of 18 (permalink) Old 11-29-2018, 01:31 AM
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I won't be doing any business with them. Mind you, I wasn't planning doing any there anyway.
Re the 'overseas' manufacturer, this neighbour is a bulldog; haven't heard the last of this yet.
She and a another neighbour (my retired machinist friend) borrowed my gas powered chipper and had some mechanical issues with it...he basically ended up rebuilding it for me...which prompted her to spend at least a couple of hours on the phone (Long distance and International) speaking with the President of the company that made it. Poor sod.
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post #10 of 18 (permalink) Old 11-29-2018, 01:48 PM
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Quote:
Originally Posted by DaninVan View Post
On the corollary thing:
My neighbour's tempered glass dining room table top exploded yesterday. I'm serious! Fortunately no one was in the room and the dogs were elsewhere.
Do I need to detail where the table was made? She bought it from 'The Brick' and they are refusing to accept any responsibility for the defective product.
She spent a good part of the day trying to track down the actual manufacturer; good luck with that.
(sorry about the picture's orientation).
You get what you pay for, and when it comes to tempered glass I want to see the certification engraving on the glass.
So Dan, are you saying the glass had a bad temper?
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