online price matching, good Home depot customer service - Router Forums
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post #1 of 15 (permalink) Old 05-06-2019, 05:49 PM Thread Starter
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Default online price matching, good Home depot customer service

I needed to make a purchase today, and I thought I would try my local stores first, then go online later. I found what I wanted but nobody carried it in stock, so I was stuck buying online anyway. I went to the Home Depot website and they would deliver either to the store or my house for free for $188. Amazon would ship it for $168. Personally, if I have to buy from Lowes, HD or Sears online I ALWAYS ship to the store. That way I can refuse a damaged box in their presence, something that you can't necessarily do if it is "dropped' on your doorstep.

I clicked the chat button on the HD website and asked how the online price matching would work. He gave me two different options, one was buy something and then have the counter staff at the store do the price match look up, or if I was ready to buy right now, I could order it while I was online chatting with him and as soon as I gave him the order number he would process it immediately.

It was already in my cart, so I just checked out, and put the order number in the chat box. That was it. I got a confirmation that in the next 3 days $30.90 was going to be put back in my account.

By far, this is the easiest price matching I have ever had done.

Great customer service!

Doug
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post #2 of 15 (permalink) Old 05-06-2019, 06:02 PM
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I love Home Depot , and actually know almost over half the employees by name at our local store .
I recently checked price matching also , but they didn’t price match sales unfortunately. I found a compressor at Princess Auto , and it was on sale $250 cheaper than Home Depot .
When I read the fine print , HD mentions no price match in sales.
I didn’t actually enquire,just assuming from what their policy stated.

In the past I have gone to the store and picked up my items that had been ordered online that were not kept in stock . I prefer that over driving for 8 hours round trip to pick one up

I donít always insulate , but when I do .
Ok ,I never insulate

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post #3 of 15 (permalink) Old 05-06-2019, 06:09 PM
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Originally Posted by kp91 View Post
Great customer service!
With Home Depot, eh? Never tried them on-line, because never had favorable dealings with them in the store. So, I'll just stuck with Lowes, who I have never had unfavorable dealings with.
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Call me a craftsman, artisan, or artistic, and I will accept that. Call me an artist and you will likely get a quite rude comment in return. I am not a @#$%ing artist.
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post #4 of 15 (permalink) Old 05-06-2019, 06:28 PM Thread Starter
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With Home Depot, eh? Never tried them on-line, because never had favorable dealings with them in the store. So, I'll just stuck with Lowes, who I have never had unfavorable dealings with.
I like Lowes as well, they were in town first, and are closer to my house. I think my truck will drive there without me even telling it to. Unfortunately they didn't carry what I needed.


For appliances, they are my first stop.

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post #5 of 15 (permalink) Old 05-06-2019, 10:32 PM
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Always check the big 3 first -- HD, Lowes, and my favorite - Menards (yay 11% off sales). I'm on a first name basis with the assistant lumber buyer at Menards HQ in WI. Got my Lowes card for veterans. That's 10% off. HD is the closest.

Thought about going to work at one of them part time for something to do but I would be my own best customer and owe them $$ every payday. Buying a CNC was cheaper I think.

I heard HD doesn't have an employee discount. Is that true?
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post #6 of 15 (permalink) Old 05-06-2019, 11:18 PM
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One of the keys to buying a tool at HD is to make sure you register it with them to invoke their extended warranty program. Costs nothing and can be helpful.

Jon
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post #7 of 15 (permalink) Old 05-07-2019, 07:30 AM
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I used to work at Lowe's. My favorite place. HD refused to honor a warranty on a Ryobi 18V Plus One battery. Had to drive 25 miles to an independent warranty place to get it fixed. Told the HD MOD I would never set foot in HD again and would tell everyone why. I did go back to look at a riding mower. Employees knew nothing about them. Lowe's seasonal associate, Chris, was a walking encyclopedia on riding mowers. Bought a 2 cylinder Husky and got a free dump wagon in a special promotion.
BTW, both Lowe's and HD have the veteran's discount. You sign up and by showing your My Lowe's card or giving your phone number will get the discount. My wife has even got the discount when I'm not with her.

Speaking of veterans, the other day I realized it will be 50 years as of 3Dec2019 that I got my walking papers! Like my father said- Wouldn't give a nickel for another minute or a million dollars for the experience.
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post #8 of 15 (permalink) Old 05-07-2019, 09:03 AM
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Kind of like marriage. Wouldn't trade the experience for anything -- but I didn't re-up either!
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post #9 of 15 (permalink) Old 05-09-2019, 12:43 PM
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[QUOTE=Knothead47;2017165]BTW, both Lowe's and HD have the veteran's discount. You sign up and by showing your My Lowe's card or giving your phone number will get the discount. My wife has even got the discount when I'm not with her.

************************************************** ************

Just got back from HD and asked them about the veteran discount. They said I had to have a card from the VA or some other type of gov't card. They don't recognize vet status on drivers license and they don't have a HD card like Lowes does where you just have to send a copy of your discharge papers once. Looks like Lowes will be getting more visits from me in the future, especially on larger purchases. HD is just so convenient to me, though. Will have to start planning things a little better, like my Menards' trips.

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post #10 of 15 (permalink) Old 05-09-2019, 07:01 PM
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Originally Posted by Knothead47 View Post
I did go back to look at a riding mower. Employees knew nothing about them.

Speaking of veterans, the other day I realized it will be 50 years as of 3Dec2019 that I got my walking papers! Like my father said- Wouldn't give a nickel for another minute or a million dollars for the experience.
The few times, long in the past, I was in a Home Depot, no one ever seemed to know anything.
In Lowes now, anytime, anyone, I ask where something is, they either know, or go get someone that does know, the female staff included. And half the time I can't talk them out of showing me where it is. One time long ago I had to have a water pump, so tried HD, because it was closer, and I needed the pump the faster the better. Well, they had I think three different pumps, and just one of each model, and none would work for me. Even had to hunt them down on my own, because no one I asked knew where they were. So it was off to Lowes. Standard Lowes procedure, some guy walked me to them. They had I think 8 different model pumps, at least 2 of each model, and up to 5 for a couple. Immediately found what I was looking for, and that was the last time I was in a Home Depot.

Damn, I retired 31 March 1981. Wow. There are parts I wouldn't like to repeat, but some I would repeat in a heartbeat. Got some interesting memories out of it, that's for sure.

"It ain't what you're told, it's what you know." - Granny Weatherwax
Some days, the supply of available curse words is insufficient to meet my demands.
Call me a craftsman, artisan, or artistic, and I will accept that. Call me an artist and you will likely get a quite rude comment in return. I am not a @#$%ing artist.
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