My one encounter with this part of Walmart's business was a disaster. I found a listing for a Wixey Drill Press Laser unit at a slightly better price than available elsewhere, so I bought it. Then I discovered that it isn't coming from Walmart, but from another vendor. It took them over a week to get it to me in NC from NJ. When it arrived it was obvious that it had been opened (open package) and not new, but I took it out of the package and installed batteries. It was then that I discovered that one of the two lasers didn't work and I could see that someone had dis-assembled this laser head and not re-assembled it correctly.
I contacted this vendor and explained that they had sent me a defective unit that had obviously been opened before and returned to them. Then I spent almost a month trading emails with them, because the "person handling my order had gone on vacation", and the person substituting for her wasn't helping me or even returning my emails. I had even contacted Walmart Customer Service about this and got a bit of a run around, "because it wasn't part of their store business". I had sent the unit back (at my cost) with the Return Authorization number that they had emailed me and I was able to trace it to be certain that they had received it. Finally, after just over 6 weeks since returning the unit, I received a refund for the item, but not for the return shipping.
I am now very careful about doing business with Walmart mail order and will make certain that I know that Walmart is the actual company that I'm doing business with, before I place the order.
I frequently buy items from Amazon partner companies and have never had problems like this, although just last week an item that I had ordered from an Amazon partner was being shipped from Hong Kong and failed Border Customs for some reason. It was returned to the shipper and as soon as they received it I was sent an apology and explanation, and my account was credited the full amount. Hey, it happens, but it shouldn't happen like my experience with Walmart's partner.
Central North Carolina