In preparation for our CNC router build Scott and I bought a 4" mill vise from Busy Bee Tools. We used it several times but we were having problems getting a square cut on the mill. We got tied up in other areas and never got back to using it until about 3 months later.
The same problem was occurring no square cut. I guess we thought the problem would fix it self. We trammed the mill several times thinking we were doing something wrong. We decided to put the 2" vise on and see what happens. Beautiful square cut ????? what???
When we look closer at the vise and used a square on it we found the permanent jaw was not square to the bed of the vise. We do have quite a bit of Busy Bee tools and have found them to be satisfactory for the type of work we do. So a call was made and a replacement had to be ordered. We waited two weeks then went to pick up the new one.
We decided to take a square and check this one before we accepted it. It was new and we took it out of the box at the store. After checking we found it had the same problem. After the store manager called head office he was told a shipment of them came in with jaw problems and there was a new shipment coming in 2 to 3 weeks.
We could not wait so he offered to lend us a store vise until then. We wanted our own and so they offered us to have a look at something else and they would see what they could do. We ended up getting a brand name vise for a really, really, fair price plus the full credit on the other vise.
original vise $145.00, new vise $425.00. We gave him $100.00 plus the old vise for the new one. It was a good deal in our eyes.
I have not run into any problems with any of the wood working tools we purchased, and will continue to purchase in the future.
Anybody can sell a vise or any other tool but "CUSTOMER SERVICE" is where it's at. I thought I would tip my hat to Busy Bee Tools and the way they handled the situation.
I am sure we all have had GOOD experiences with customer service. I always like good stories the bad ones come by the dozen