Busy Bee Tools, the proper thing! - Router Forums
 
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post #1 of 5 (permalink) Old 05-28-2010, 08:29 PM Thread Starter
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Default Busy Bee Tools, the proper thing!

In preparation for our CNC router build Scott and I bought a 4" mill vise from Busy Bee Tools. We used it several times but we were having problems getting a square cut on the mill. We got tied up in other areas and never got back to using it until about 3 months later.

The same problem was occurring no square cut. I guess we thought the problem would fix it self. We trammed the mill several times thinking we were doing something wrong. We decided to put the 2" vise on and see what happens. Beautiful square cut ????? what???

When we look closer at the vise and used a square on it we found the permanent jaw was not square to the bed of the vise. We do have quite a bit of Busy Bee tools and have found them to be satisfactory for the type of work we do. So a call was made and a replacement had to be ordered. We waited two weeks then went to pick up the new one.

We decided to take a square and check this one before we accepted it. It was new and we took it out of the box at the store. After checking we found it had the same problem. After the store manager called head office he was told a shipment of them came in with jaw problems and there was a new shipment coming in 2 to 3 weeks.

We could not wait so he offered to lend us a store vise until then. We wanted our own and so they offered us to have a look at something else and they would see what they could do. We ended up getting a brand name vise for a really, really, fair price plus the full credit on the other vise.

For Bj original vise $145.00, new vise $425.00. We gave him $100.00 plus the old vise for the new one. It was a good deal in our eyes.

I have not run into any problems with any of the wood working tools we purchased, and will continue to purchase in the future.

Anybody can sell a vise or any other tool but "CUSTOMER SERVICE" is where it's at. I thought I would tip my hat to Busy Bee Tools and the way they handled the situation.

I am sure we all have had GOOD experiences with customer service. I always like good stories the bad ones come by the dozen

John

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post #2 of 5 (permalink) Old 05-30-2010, 12:29 AM
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Good to hear BB stepped up for you. I buy a lot of tools from them also and have never had a problem. I bought my Work Sharp 3000 there and a week later it went on sale. They refunded me the difference and gave me the bonus leather hone without hesitation.

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post #3 of 5 (permalink) Old 05-30-2010, 10:02 AM Thread Starter
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Hi Deb

I thought so as well, they could have followed their company policy, 30 days. I could come up with 5 bad experiences with different companies, but always feel good when there is a good one.

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post #4 of 5 (permalink) Old 05-30-2010, 11:48 AM
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John,
It's really good to hear about great CS.
I'm glad you were able to get what you needed and at a fair and reasonable price, too!
We should all relate our good experiences with our suppliers.
I have nothing but praise for Lee Valley, Woodworkers Supply, MLCS, Shopsmith and Bridge City Tools.
Actually, I've never received an inferior product from any of them, but they all have been a real pleasure to deal with.

Gene Howe
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post #5 of 5 (permalink) Old 05-30-2010, 12:26 PM Thread Starter
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Hi Gene you are so right, I believe when a purchase is made and problems arise it is a combination of both parties and how they handle the problem that usually dictates the out come. Not always may I add does this hold true.

I can honestly say I have rarely gotten an inferior product, I usually get what I pay for, quality wise. Part of my problem comes in when I expect a quality finish with a lower cost product. We get what we pay for.

As for Lee Valley my hat goes off to them as well, a pricey place to buy but once again quality and a great return policy.

Customer Service is what we look for,,, yup!

John

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