Kudos to Harbor Freight - Router Forums
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post #1 of 11 (permalink) Old 08-29-2010, 05:07 PM Thread Starter
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Smile Kudos to Harbor Freight

A few months ago I went to HF and bought a 21 gal. vertical air compressor they had on sale. It worked fine for a few months and then, all of the sudden, it wouldn't build pressure past 40 psi. I checked everything for leaks and found none. Called the 800 # in the manual and they couldn't help.
The warranty is for 90 days, (I was past that), but the customer service people told me to take it back to the store. So I loaded it up and drove to the store expecting a big argument and hassle. They told me to wheel it in and grab another, NO questions asked!
I was blown away! Now I know better then to think I am getting top shelf product from HF, but I never imagined their customer service would be this outstanding.

Mind you the warranty stated that I have to ship it to CA on my dime and then they will make a determination on whether or not it is covered. Seeing as I spent $130 on the thing in the first place, I wasn't about to pay to ship it to CA.

It was such a pleasant surprise to be treated this way, especially from a discount retailer. They have a customer for life here.

Tim

"The difficult we do immediately... The impossible takes a little longer" - Grandpa

Don't worry about nothin', aint nothin' gonna turn out right anyway" - Dad
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post #2 of 11 (permalink) Old 08-29-2010, 07:39 PM
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Thanks for the report Tim. We love happy endings like this!

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post #3 of 11 (permalink) Old 08-29-2010, 08:41 PM
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Most all of my experiences with H.F have been just like yours. Never even ask whats wrong with it most of the time or even if I have a receipt, just go get one off the shelf or floor, Wish all companys were like that.
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post #4 of 11 (permalink) Old 08-30-2010, 09:03 AM
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Thanks for sharing your experience.
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post #5 of 11 (permalink) Old 08-30-2010, 12:22 PM
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I have been impressed by the staff at our local harbor freight. They seem to be knowledgeable and very friendly. I haven't bought any power tools from them yet as I have often wondered what type of quality they are. (Everytime I start considering one, I am reminded you often get what you pay for) I have, however, started buying their clamps. At about 1/4-1/3 of the cost that they are elsewhere, it seemed like a no brainer, and the ones I have purchased so far have held up. I also buy my hold-downs from them. They are identical to what woodcraft sells (except HF doesn't include screws) and at about 1/2 the cost. Even with buying the screws separate, I am still way ahead.

Hearing of your success with replacing something you purchased from there, I may have to take more thought into buying one of their power tools and give it a spin.
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post #6 of 11 (permalink) Old 08-30-2010, 08:35 PM Thread Starter
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Quote:
Originally Posted by NiceG316 View Post
I have been impressed by the staff at our local harbor freight. They seem to be knowledgeable and very friendly. I haven't bought any power tools from them yet as I have often wondered what type of quality they are. (Everytime I start considering one, I am reminded you often get what you pay for) I have, however, started buying their clamps. At about 1/4-1/3 of the cost that they are elsewhere, it seemed like a no brainer, and the ones I have purchased so far have held up. I also buy my hold-downs from them. They are identical to what woodcraft sells (except HF doesn't include screws) and at about 1/2 the cost. Even with buying the screws separate, I am still way ahead.

Hearing of your success with replacing something you purchased from there, I may have to take more thought into buying one of their power tools and give it a spin.
Mike,
I'm with you as far as getting what you pay for. This was the first "power" tool I bought from HF. Like you I have limited things to hand tools etc. I figured I would start with a fairly simple tool and if I got a couple of years out of it at least I would have been happy. A few months was another story all together. Glad they stepped up. We'll see how this one goes.

Tim

"The difficult we do immediately... The impossible takes a little longer" - Grandpa

Don't worry about nothin', aint nothin' gonna turn out right anyway" - Dad
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post #7 of 11 (permalink) Old 08-30-2010, 10:26 PM
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Good luck on your compressor. The fact that they back there products really sheds a new light on them. I still would have trouble buying something that I would expect a high degree of accuracy such as a table saw or miter saw, or it has plastic parts that should be metal. However, there is also the possibility of finding the diamonds in the rough. I have been considering taking a risk on their $50 biscuit joiner. The fence is plastic, but at nearly 1/4" price of the mainstream ones, it may be worth it to give it a try
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post #8 of 11 (permalink) Old 09-01-2010, 04:30 AM
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I own a dust collector, 6" rabbiting jointer and a nice selection of HF's air tools. All have performed well. Their hand power tools such as their routers, drills and angle grinders are sub par and should be avoided. This will change, they are improving. The C and F clamps they sell work fine but their version of the Quick-Grip clamps are not even close to the originals. Many good deals but still a lot of lemons.

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post #9 of 11 (permalink) Old 09-15-2010, 04:02 AM
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I have spent the last few weeks cleaning out my shop, and I found a set of carving chisels I had bought at least 2-3 years ago at HF. I had never even opened them, but when I did I found one had broken.

I went by the store this week, and the guy told me they don't even sell them anymore, but for me to pick out $25 worth of goodies so he could swap me.

Gotta love that!
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post #10 of 11 (permalink) Old 09-15-2010, 07:13 AM
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I have their 2HP DC has worker great for a year so far.

Wisdom: Where experience and knowledge combine and become one.

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