This is why I like LG products - Router Forums
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post #1 of 33 (permalink) Old 04-12-2012, 12:06 AM Thread Starter
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Default This is why I like LG products

I recently bought an LG 55" LCD TV with all the bells and whistles and soon after setting it up I noticed that there was an intermittent fault, the lower left corner would become darker than the rest of the immaculate picture. This was on the Saturday, so on the Monday morning I phoned the LG head office to book a service call, they tried to talk me out of it by explaining my consumer rights and told me to return it to the store. This I told them I wasn't prepared to do because it was the last one they had and I took it off display after negotiating an excellent price. Half an hour later I received a phone call from the appointed service centre who also tried to get me to return it but they arranged to come out on the Wednesday.
At the appointed time two young technicians arrived and after again telling my rights, left saying they would order the part. Six days later, which included a four day Easter long weekend I received a call from the service centre to arrange for the part to be fitted. Two techs. arrived the following day carrying a carton the size of the TV and left 15 minutes later having replaced the complete screen, leaving only the original stand, plastic frame and two small circuit boards!
That my friends is SERVICE like no other brand that I'm aware of, and I spent 50 years in the industry.

Harry



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post #2 of 33 (permalink) Old 04-12-2012, 05:07 AM
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I have a 37" LG, it lasted about 5 years in our living room. It started giving us trouble turning it on. I thought it might have been the power supply, but it was a small circuit board. Bought a new TV (Samsung) and had the LG fixed at a local shop, and I moved it to the bedroom. Cost about a hundred bucks, but it still gives us a little trouble to turn it on. But too lazy to take it down off the wall and haul it back to the shop. It will start, but there's a process to it. And so far, taking it off the wall and bringing it back in, outweighs the small inconvenience in getting it turned on. We have to turn it on, wait 10-15 seconds for it to "look like" it will come on (screen glows black), then turn it off, which after hitting the switch, it take about 5 to 10 seconds to turn off (red light to come on), and then immediately, turn it back on. THEN, it actually turns on. I know, I'm crazy for not bringing it back to the shop.....
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post #3 of 33 (permalink) Old 04-12-2012, 06:50 AM Thread Starter
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It sounds more like a plasma than an LCD. The older plasmas were power hungry, dissipating a lot of it by way of heat, hence three cooling fans. This heat causes electrolytic capacitors to dry out, especially in the power supply, and cause all manner of abnormal symptoms including ones similar to those that you describe Lee.

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post #4 of 33 (permalink) Old 04-12-2012, 08:43 AM
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We are going to need a replacement for a 37" Sony. It'll probably be an LG. We have the LG front loading washer and dryer set. Quiet, well balanced, work well and they sing when they are done. Best washer and dry we've owned.

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post #5 of 33 (permalink) Old 04-12-2012, 09:08 AM Thread Starter
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It would be a wise choice to select an LG over Sony, who have always over-engineered their products, hence a higher breakdown rate. Their spare parts are also very expensive compared to LG and the way Sony is financially at the moment, their electronics section could soon be no more.

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post #6 of 33 (permalink) Old 04-12-2012, 03:45 PM
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Quote:
Originally Posted by N'awlins77 View Post
I have a 37" LG, it lasted about 5 years in our living room. It started giving us trouble turning it on. I thought it might have been the power supply, but it was a small circuit board. Bought a new TV (Samsung) and had the LG fixed at a local shop, and I moved it to the bedroom. Cost about a hundred bucks, but it still gives us a little trouble to turn it on. But too lazy to take it down off the wall and haul it back to the shop. It will start, but there's a process to it. And so far, taking it off the wall and bringing it back in, outweighs the small inconvenience in getting it turned on. We have to turn it on, wait 10-15 seconds for it to "look like" it will come on (screen glows black), then turn it off, which after hitting the switch, it take about 5 to 10 seconds to turn off (red light to come on), and then immediately, turn it back on. THEN, it actually turns on. I know, I'm crazy for not bringing it back to the shop.....
I had a computer monitor do that and it was a weak set of capacitors (engineered that way). The ends bulged out on them.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #7 of 33 (permalink) Old 04-12-2012, 06:46 PM
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My 37" LG TV is still going strong after 5 years - touch wood....

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post #8 of 33 (permalink) Old 04-12-2012, 10:58 PM
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Sounds like the white man and the indian stories . white man make big fire and sit way back and indian build small fire and sit real close ..
My 17" fits my needs..

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post #9 of 33 (permalink) Old 04-13-2012, 03:10 AM
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Nope Harry, it's an LCD.
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post #10 of 33 (permalink) Old 04-13-2012, 04:15 AM
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what has this got to do with routers or wood working???

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