How Jerry Fixed His Computer - Router Forums
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post #1 of 19 (permalink) Old 05-03-2013, 05:45 PM Thread Starter
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Default How Jerry Fixed His Computer

A few days ago I spent, or I should say, my wife spend $149 for Microsoft Tech Support and I did not know that the money spent was for their support for a year.

Anyway, I spent a couple of hours on the phone and watched the Tech remove any number of programs and do an awful lot of clean up for me and for now anyway all of the problems that had been bugging me are gone, hope that the computer continues to work as well as it is now.

Jerry
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post #2 of 19 (permalink) Old 05-04-2013, 10:59 AM
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Jerry,

I hope you watched and learned what he did, how he did it and what software/programs he used,

I am not a IT but I have taught myself how to do alot on and for my computers starting back in 2002, with that said, things now change so much in just a few weeks, even days now from that time so you have to be on your toes at all times,

I don't know what type of protection you have on your computer but you need to find as much as you can get, even with that you still can get viruses hacked and more, you don't have to buy anything to stay safe/protected as there are lots of good chit out there to use and most important thing to know is that updates are the most important thing to do and make sure they are done/checked every week, no matter what the soft ware or program is,

if you or anyone would like a good list of this type of software or programs post me off group, in the subject area put "grlevel software help", if I don't see this I will not open it, This list will be of what I have used or use, I'll put the locations of safe downloads of these and a bit of info about each one, all will free to use, the setup and learning how to use it and so on will be on you, which these are easy to do,

Why do I offer this, well I like to help people when I can, also people don't have to buy this chit when its out there for the asking, even MS has a lot of stuff for people to use but most don't know about them, lol, its like using jigs and other woodworking stuff that someone makes instead of buy the real thing and most the time its an improvement, lol, over that one,

Oh, if your talking about win 8, I don't know or want to know about it, this is one that I am not ready to look at as right now there is not that much out there to get free, for me this win 8 has about 2 more years to get the bugs out of it, just like xp and win 7 did, vista I think they just gave up on, lol

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Last edited by GRLevel3; 05-04-2013 at 11:02 AM.
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post #3 of 19 (permalink) Old 05-04-2013, 11:31 AM
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Hi Jerry,

Glad you got your computer problems solved.

I know it is tempting to download programs for testing when the program might help make calculations or design easier. And every time you turn around you get a pop up window that tells you that there is a newer updated version of a program and you need to update to the new version so you can see the content you are trying to access.

You should always update things like virus software and operating systems to protect yourself from security problems the companies have found in their software.

Programs that you don't use very much don't need to be updated unless the updates affect the parts of the program you use or they notify you that there may be a security problem if you don't have the update. Always check to see what the update is for before you download and install it. A lot of updates are for newer operating systems and would not affect how the program works on your system so you don't really need to download and install them.

The technician probably told you that some of the programs you download and install and then decide to uninstall sometimes leave small bits of information that might conflict with other programs. Then some uninstall programs delete information that other programs need to run so then you have problems with the programs you want to keep.

Just remember you paid for tech support for a year so if your computer starts to act up contact them as quickly as possible before you have major problems. Just before your tech support runs out you should contact them so they can run checks for any problems you might have that you don't know about.

Mike
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post #4 of 19 (permalink) Old 05-04-2013, 12:16 PM Thread Starter
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Mike and Papparob,
Sure is good to know that folks like you are out there and willing to help folks like myself. First of all I would like to say that I found a friend on the forum that has been trying to help me with my problem with the computer. He sent links to me to programs that he felt would help me. Unfortunately for me in my ignorance when I tried to download and install them is when the unwanted stuff got on the computer and things went even more gunnysack for me. In time I may, like you guys, learn enough about computers to not need so much technical help, but for now, the $150 a year for tech support is well worth the money for me.

I have a desktop computer that is not on line. It runs on XP and is where I have CS4 and Premier 6.5 installed for editing photos and editing video. I have inststalled Advanced Clean System on it to keep the machine running as fast as it should. Not being on line has allowed me to keep the computer working just fine and doing what I want to do with it. As far as the laptop is concerned, all I do with it is to access this forum and check my e-mail, buy supplies and tools and look up information from time to time on subjects that are of interest to me.. I know that I told you this earlier in this thread but am repeating just for drill.

If I find that the laptop will not continue to function reasonably well for me as it is, I will find out about adding programs other than what I have now. By the way, I do have Advanced Clean Systems installed on the laptop and run it everyday thinking that it will help keep the computer cleaned up and running, will have to see how things go over time, so for now anyway, I am going to keep the hood down and see what happens.

Thanks Again for taking time to try to be of help to me the thought means a lot to me.

Jerry
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post #5 of 19 (permalink) Old 05-04-2013, 03:41 PM
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Jerry, anyone,

I always will try to help anyone in anyway I can on anything, I don't always look at the forum everyday, heck sometimes its weeks or months,

If anyone needs some direction or what ever as my daughter would say, just post me but you have to put something that will make me open it if sent to my email address of [email protected] for I don't open anything unless I know who it is, so put this "poppa rob help if you can" in the subject line,

also you can post here but who knows when I'll see it, lol, if I do,

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post #6 of 19 (permalink) Old 05-04-2013, 05:48 PM
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Quote:
Originally Posted by GRLevel3 View Post
Jerry, anyone,

I always will try to help anyone in anyway I can on anything, I don't always look at the forum everyday, heck sometimes its weeks or months,

If anyone needs some direction or what ever as my daughter would say, just post me but you have to put something that will make me open it if sent to my email address of [email protected] for I don't open anything unless I know who it is, so put this "poppa rob help if you can" in the subject line,

also you can post here but who knows when I'll see it, lol, if I do,

Poppa Rob or GRLevel3
Pappa Rob can you help me ?
I have Iolo Master Mechanic Professional the lasts edition . My computer got to running slow and it was saying I was low on memory . I ran the program for duplicate files . It said I had 25960 duplicate files there was my problem . I have been told not to mess with the registry program . Well I have windows 7 now used to have XP had the same problem that's the reason I got a new . I transferred a lot from the old one to this one . I have just recently been told to turn to delete internet history . I have tried to delete these duplicate some of these files one file had 243 duplicate files lot of them have 20,30, or 50 . Is there a safe fast way to delete these files . I have deleted a lot of them I got it down to about 18000 . There are still a lot of doubles .
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post #7 of 19 (permalink) Old 05-04-2013, 06:40 PM
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Default XP Pro's System Restore

XP pro's System Restore works like a dream.
Found in Accessories, System Tools.

Anytime you install a new program, write down the name, time and date.
Days later you might find that it caused a problem. Restore to prior to that date and you are good to go.

I don't know which versions of Win 7 or 8 have System Restore so I can't comment on them.

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post #8 of 19 (permalink) Old 05-04-2013, 07:50 PM
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Gene, System Mechanic Professional will remove all those duplicate files for you. You just need to turn on the auto functions. Send me a PM if you need help with this.

Mike
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post #9 of 19 (permalink) Old 05-04-2013, 10:03 PM
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Because they have the same file name does not necessarily mean the are duplicate. Same name and same file size and same creation date, maybe duplicate. All that and same checksum... probably duplicate.

KNOW WHAT YOU ARE DELETING.. IT MAY BE DATA YOU REALLY WANTED TO KEEP!

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post #10 of 19 (permalink) Old 05-04-2013, 10:48 PM
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Genel41,

I don't know anything about the program you have but what Mike said sounds good to me, he would be of more help than I on this,

Now if it was me I would just make a clean install of the windows 7, but that might be to much for you to do, so the next thing I would suggest is to find a person who know how to do this and would save all of the files you wanted to keep and need, you can't just do a reinstall without deleting most of you files,

Do you have the windows 7 install disc and what version is it, win7 home, or what,

If you have another HD in the computer or a external HD that you could copy the files to would make it easier and safer for you and the files, if your HD is a large one say 1Tbits or bigger then you might be able to make a partition on it to move the files to, then reinstall the OS, if you don't understand this then you need to get someone to help you,

At any rate you need to send me info on your computer as to its brand, model, HD info/size, with that info i could look it up to get abetter ideal of the ways to help you,

Like Dmeadows said, just because a program finds something that is the same/duplicate does not mean it is, so if you do try to do that make sure you make a backup before you do it,

If you try/go the restore route to an earlier date know this, everything that you had on the computer after the date you want to go back to will be deleted,

There are so many ways to go about fixing or helping you but without more info I can't say what is right or wrong,

remember to save your pictures, letter, music, favorites and anything that you will not think of right off, do it slow and look at every file to make sure you save everything, I still to this day forget chit to save, lol

Poppa Rob or GRLevel3
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Last edited by GRLevel3; 05-04-2013 at 10:56 PM.
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