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post #1 of 30 (permalink) Old 07-17-2013, 02:45 PM Thread Starter
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Default Infinity Cutting Tools

Hello,

Anybody have experience ordering from this site.

Router Bits, Dado Saw Blades, Shaper Cutters, Planer Knives, Woodworking Tools - Infinity Tools

I had a purchase which was back ordered. They did deliver after a months time. However the amount charged was more than the original purchase. I emailed them and was informed that the 10% discount was revoked because it was not supposed to be there in the first place et al.

Actually it would have been fine except that they didn't even send me a notice that they had to charge me more because of this and that or a chance to cancel the order due to the changes.

Is this a bait and switch strategy or an isolated case?

If available I hope to just get some more feedback on this before I stop or do business with them again.

Thanks a lot.

Jay

Last edited by JayL517; 07-17-2013 at 02:48 PM.
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post #2 of 30 (permalink) Old 07-17-2013, 05:35 PM
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Originally Posted by JayL517 View Post
Hello,

Anybody have experience ordering from this site.

Router Bits, Dado Saw Blades, Shaper Cutters, Planer Knives, Woodworking Tools - Infinity Tools

I had a purchase which was back ordered. They did deliver after a months time. However the amount charged was more than the original purchase. I emailed them and was informed that the 10% discount was revoked because it was not supposed to be there in the first place et al.

Actually it would have been fine except that they didn't even send me a notice that they had to charge me more because of this and that or a chance to cancel the order due to the changes.

Is this a bait and switch strategy or an isolated case?

If available I hope to just get some more feedback on this before I stop or do business with them again.

Thanks a lot.

Jay
My experience with Infinity has been good so far.

I have found that hand tools are the best choice when I want to make mistakes at a slower rate of speed.

I don't suffer from insanity. I enjoy every minute of it.
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post #3 of 30 (permalink) Old 07-17-2013, 06:29 PM
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My experience with Infinity has been good so far.
high priced asian rim...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

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post #4 of 30 (permalink) Old 07-17-2013, 06:54 PM
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Thanks for the heads up, Jay.

I will not be doing any business with them.....

James
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I don't profess to know everything, and I may learn something new.

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post #5 of 30 (permalink) Old 07-18-2013, 03:48 AM Thread Starter
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Thanks for your replies.

Having a customer wait for a month before you deliver and then take liberty to charge more than the original purchase price without at least informing him first looks a bit on the bad side of customer service.

I wish more online shops would take a lesson or two from amazon.com on how to handle online business.

Looks like I'll just let the CC company handle this issue.

Last edited by JayL517; 07-18-2013 at 03:59 AM.
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post #6 of 30 (permalink) Old 07-18-2013, 09:23 AM
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That sounds to me that they made a mistake on the invoice and flipped you the bird as an easy way out of the phone call, the damage done to a companies reputation over a few dollars is never worth it as they lose a customer forever, stupid behavior. NGM

I thought that I would add a footnote, I don't think that this behavior is just done in one country, I ordered a part from a major Australian furniture hardware and tool supplier and it did not work as it should, the run around I was given took months to sort through and in the end they had to refund the cost, under Australian Law they had no choice, the end result, I have not bought a single thing from them in five years and there has been several things that I could have bought from them, creating bad feeling in your customers is stupid and I think it is because the middle managers are out of their depth, if they were smart then they would be doing something where they can make much more money, in your instance they could have used a simple token to keep your goodwill like a credit for use on your next purchase, they chose not to do that I can see that you feel used, it is poor customer relations and stupid behavior. N

Last edited by neville9999; 07-18-2013 at 09:40 AM.
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post #7 of 30 (permalink) Old 07-18-2013, 10:18 AM
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It can take a company many years of hard work to build up a reputation. One little scam like this can ruin it for even more years. Thanks for the heads up. The fear of online shopping is that something like this will happen. It seldom does from my experience but knowing about it once with Infinity is enough for me. Fortunately I did not have to learn of their business practices from personal experience.

So far I have never purchased anything from them and now I will avoid them like the plague. Thanks for the heads up on this.
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post #8 of 30 (permalink) Old 07-18-2013, 11:06 AM
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Jay; I'm no consumer advocate, in the legal sense, but I'm pretty sure that charging more than the advertised price is illegal in Canada. Whatever the reason.

If they're out-of-stock who's fault is that?! They should have given you something to compensate you, not gouged you!
Probably won't happen but if a few dozen members here sent them e-mails letting them know that their practices have been 'noted'...
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post #9 of 30 (permalink) Old 07-18-2013, 11:43 AM Thread Starter
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A simple courtesy email saying a mistake in pricing had been made thus the original order confirmation I got and the data on my account with them was flawed. This is the reason why they have to revoke the discount given. At the very least I would have been at ease when I make my next orders with them.

Done deal. People make mistakes and computers tend to replicate it.

I actually purchased Kreg and Woodpecker products from Infinity Tools due to their promo. I could have gotten these faster and easier with any of the better online sites.

None the less top of the line online stores like amazon.com will own their mistake. Stick to the bargain and win a return customer who'd come back again and again and again.

Thank you so much for your insights on this issue.
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Last edited by JayL517; 07-18-2013 at 11:51 AM.
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post #10 of 30 (permalink) Old 07-18-2013, 11:49 AM
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In my opinion that was a really stupid thing to do in this age of blogging, forums, on line reviews, etc. They didn't just lose you as a customer, they just lost all of us as well.

It works the other way too. I ordered some Trend bit cleaner from Sommerfeld earlier this year when Mike posted that they had it on sale. They gave me a price including shipping to Canada that was a good deal. Neither of us knew that postal rates to Canada about doubled early this year and the shipping was as much as I paid for the bit cleaner. I'm sure they lost money but they honored their end of the deal. As a result, I won't hesitate to do business with them again and I would recommend them to anyone.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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