That sounds to me that they made a mistake on the invoice and flipped you the bird as an easy way out of the phone call, the damage done to a companies reputation over a few dollars is never worth it as they lose a customer forever, stupid behavior. NGM
I thought that I would add a footnote, I don't think that this behavior is just done in one country, I ordered a part from a major Australian furniture hardware and tool supplier and it did not work as it should, the run around I was given took months to sort through and in the end they had to refund the cost, under Australian Law they had no choice, the end result, I have not bought a single thing from them in five years and there has been several things that I could have bought from them, creating bad feeling in your customers is stupid and I think it is because the middle managers are out of their depth, if they were smart then they would be doing something where they can make much more money, in your instance they could have used a simple token to keep your goodwill like a credit for use on your next purchase, they chose not to do that I can see that you feel used, it is poor customer relations and stupid behavior. N
Last edited by neville9999; 07-18-2013 at 09:40 AM.