Grizzly orders from Canada? - Router Forums
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post #1 of 12 (permalink) Old 06-24-2014, 11:23 AM Thread Starter
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Default Grizzly orders from Canada?

This isn't quite "Bargain Bin" material, so I posted here, and I hope it is an acceptable topic. Grizzly Tools does offer service to Canadian buyers, but I wonder what people's experience with shipping costs, duty, brokerage fees, and taxes have been. I'm looking for some lighter items--router table inserts and specialty bits--and I wonder if it's worth ordering from a US supplier.
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post #2 of 12 (permalink) Old 06-25-2014, 07:57 AM
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Grizzly is a TERRIBLE company to do business with. You may think you are getting a tool at a good price until you have a problem with it. Company service is just as important as price and with them it stinks. You're getting cheap Chinese junk (like everyone else sells) without the benefit of a company that goes after your repeat business. In addition there is no resale value to anything marked Grizzly just like there is no resale value on anything marked Harbor Freight.
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post #3 of 12 (permalink) Old 06-25-2014, 10:08 AM
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When I went looking for a new table saw, I found almost nothing positive about this company or its products. The old rule applies, you get what you pay for.
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post #4 of 12 (permalink) Old 06-25-2014, 10:32 AM
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I purchase online from E-Bay (mostly) and some suppliers like Grizzly. Generally prices in the US are lower than in Canada, but with the freight charges can bring the item up to a point where it does not save money to cross border shop. Just do the math, ask your seller what the shipping charges will be, do the math on the exchange rate. UPS to Canada post is great. All the courier orders can and sometimes do charge an extra 20.00 at pick-up, for what can only be described as 'their tax'. It all depends on what you order, small items are best and come with a 35.00 shipping (Intl rate, ground transport) I'd like to see more US retailers like Grizzly open a site in Canada that would remove the greif of Mulroney's "Free Trade". what a crock..
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post #5 of 12 (permalink) Old 06-25-2014, 11:56 AM Thread Starter
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While it's annoying to pay double or triple the price for something like a phenolic insert, I'll just have to grin and bear it--thanks!
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post #6 of 12 (permalink) Old 06-25-2014, 12:31 PM
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Richard, what part of the Great White North are you in? Anywhere near a border? I know Detroit has several locations that will accept UPS shipments on your behalf. You just go and pick it up. Think there is a $5 fee.

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post #7 of 12 (permalink) Old 06-25-2014, 02:39 PM
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Can I sneak in a happy thought about Grizzly Tools. I have three of them bought new, delivered into my garage by the freight company. No complaints from me. Maybe I have just been the one and only lucky one.

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post #8 of 12 (permalink) Old 06-26-2014, 07:20 AM Thread Starter
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I am near enough to Maine (New Brunswick) to do that for big ticket items, like transmissions, but I thought Grizzly might have worked out a less awkward system. As things stand, if the staff at the border crossing care to, they can add both delays and extra charges, and sometimes they do. Now that I've heard about Grizzly's service record, though, I think I'll stick to my Canadian suppliers, in spite of the price difference. Thanks!
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post #9 of 12 (permalink) Old 06-26-2014, 02:15 PM
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Richard I can't speak to Canadian shipping,import taxes, and such.

However for some balance, I have had great customer service from Grizzly, and all my many Griz tools have served me well! They have quickly resolved the few(and I do mean VERY FEW) issues I have had quickly.

I would suggest you call Grizzly. I am sure they can answer your questions!

Remember unhappy customers are usually much more vocal than happy ones. Check old threads hear and you will find 90% or more of the negative opinions on about any product are from the same handful of folks. The exception being the truly bad products, which usually find universal disapproval!

As for Chinese sourced.. most of the few remaining "USA built" machines are imported.

I have found that hand tools are the best choice when I want to make mistakes at a slower rate of speed.

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post #10 of 12 (permalink) Old 07-02-2014, 12:12 PM Thread Starter
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You're right about dissatisfied customers--and I know the Grizzly units are comparable to (indistinguishable from) the "King Industrial" items I have. However, cross-border shopping remains tricky, so only a very strong endorsement of Grizzly would have sealed the deal. I will pursue them some time, and I'm glad to hear your experience was a positive one.
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