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post #1 of 25 (permalink) Old 11-27-2014, 09:15 AM Thread Starter
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Default It's your duty to complain

If a product or service is not up to acceptable standards it really is your duty to complain to the company/business. It is only when a company/business is informed of a problem that something can be done to correct the problem. Last week I found three Duracell copper top AA cells that had leaked in clocks. One clock was very old so it didn't bother me to bin/trash it but the other two, which fortunately were not too badly affected would be easily cleaned up. In spite of this I felt it my duty to inform the maker/distributor Procter and Gamble that they had a serious manufacturing problem so I shot off an email including these three photographs. Within a couple of days I received an email confirming receipt of mine with the photos. and asking for my telephone number so that a company member could call me. True to this I received a phone call at the crack of dawn this morning, presumably from Sydney which is three hours ahead of us. The gent with a strong American accent assured me that the quality control department were already investigating this problem and in spite of me making it clear that I wasn't seeking recompense, he insisted on sending me a $50.00 voucher for one of several companies, I chose Woolworths from whom we have the weekly groceries delivered.
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post #2 of 25 (permalink) Old 11-27-2014, 10:09 AM
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Originally Posted by harrysin View Post
If a product or service is not up to acceptable standards it really is your duty to complain to the company/business. Last week I found three Duracell copper top AA cells that had leaked in clocks.
Duracell is infamous for leakers...
they made it to the do not use list a very long time ago...
here you send the leaker along w/ what it leaked in and Duracell will replace it...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
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post #3 of 25 (permalink) Old 11-27-2014, 12:19 PM
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I agree Harry. I used to use Edge brand shaving gel. Twice I had the contents of a partly used can leak out. The last time it filled my medecine chest with foam. I took a photo and told the maker they needed to improve the valve and that I wasn't seeking anything. They still sent me a bunch of coupons. However, as nice as they were about it I still don't intend to buy more until I see " new and improved valve" on the label.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #4 of 25 (permalink) Old 11-28-2014, 08:19 AM
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Quote:
Originally Posted by harrysin View Post
If a product or service is not up to acceptable standards it really is your duty to complain to the company/business. It is only when a company/business is informed of a problem that something can be done to correct the problem. Last week I found three Duracell copper top AA cells that had leaked in clocks. One clock was very old so it didn't bother me to bin/trash it but the other two, which fortunately were not too badly affected would be easily cleaned up. In spite of this I felt it my duty to inform the maker/distributor Procter and Gamble that they had a serious manufacturing problem so I shot off an email including these three photographs. Within a couple of days I received an email confirming receipt of mine with the photos. and asking for my telephone number so that a company member could call me. True to this I received a phone call at the crack of dawn this morning, presumably from Sydney which is three hours ahead of us. The gent with a strong American accent assured me that the quality control department were already investigating this problem and in spite of me making it clear that I wasn't seeking recompense, he insisted on sending me a $50.00 voucher for one of several companies, I chose Woolworths from whom we have the weekly groceries delivered.
I now wish I had complained about the same thing. I have a box full of battery operated trains that my grandsons take out and spread out each time they come to visit.
Since their mom was transferred to Brazil ( she works for the State Department). I decided to box them all up, ( the trains, not the grand sons) and ship them to them.
Since they would be travelling in the diplomatic pouch, (no batteries allowed). I began to remove them.
Well over half of them were beyond repair and I had to toss them. Some of them I was able to clean up. But I still ended up having to replace several of the engines and cars. They were all Duracell.

When the enemy is in range, so are you.
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post #5 of 25 (permalink) Old 11-28-2014, 09:07 AM Thread Starter
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That clinches it, once my stock of Duracell's has gone I'll give Ever Ready another try.

Harry



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post #6 of 25 (permalink) Old 11-28-2014, 09:11 AM
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That clinches it, once my stock of Duracell's has gone I'll give Ever Ready another try.
EverReady is worse than Duracell..
try Energizer instead...
stay as far away from Chinese made as you can....

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #7 of 25 (permalink) Old 11-28-2014, 09:35 AM
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Harry, I recently had the same problem with Duracell as you have had. I used to use Energizer but grabbed thse in a hurry. Never more will I be in that big of a hurry. Glad you got something out of it. I just cussed blamed corporate America for another shoddy product.
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post #8 of 25 (permalink) Old 11-28-2014, 09:47 AM Thread Starter
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Thank you guys, Energizer it's going to be.

Harry



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post #9 of 25 (permalink) Old 11-28-2014, 10:15 AM
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Hi Harry,
Here in SA I have not even had a reply from Duracell about their leaking bats. I have used Varta and Energiser without problem

Ronald

Mistakes are proof that I am trying....
Now to remember what!
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post #10 of 25 (permalink) Old 11-28-2014, 10:18 AM
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I just pulled a set of Duracells out of a MagLight flashlight a few days ago - and they too starting to drool. Luckily was able to clean it up. I'm in general using RayoVac's now days. They are less expensive then the Duracells and the Energizers plus seem to last as long with the only leakers being a couple that were wa-a-a-y beyond their use date. Then there was that dead 3-4 month old Duracell with a 2018 date and in a smoke alarm ..........

Usually if I have a complaint I turn my wife loose. She can make any manufacturer sorry they sold an inferior product and usually gets compensated somehow. Samsung though, with our new washer, has defied her complaints and has reached our 'Do Not Buy' list until they fix the water level problem.

Dave W

Quando omni flunkus, moritati (When all else fails, play dead - R Green)
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