It's your duty to complain
If a product or service is not up to acceptable standards it really is your duty to complain to the company/business. It is only when a company/business is informed of a problem that something can be done to correct the problem. Last week I found three Duracell copper top AA cells that had leaked in clocks. One clock was very old so it didn't bother me to bin/trash it but the other two, which fortunately were not too badly affected would be easily cleaned up. In spite of this I felt it my duty to inform the maker/distributor Procter and Gamble that they had a serious manufacturing problem so I shot off an email including these three photographs. Within a couple of days I received an email confirming receipt of mine with the photos. and asking for my telephone number so that a company member could call me. True to this I received a phone call at the crack of dawn this morning, presumably from Sydney which is three hours ahead of us. The gent with a strong American accent assured me that the quality control department were already investigating this problem and in spite of me making it clear that I wasn't seeking recompense, he insisted on sending me a $50.00 voucher for one of several companies, I chose Woolworths from whom we have the weekly groceries delivered.
Nothing but heaven itself is better than a friend who is really a friend. - Plautus