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post #1 of 9 (permalink) Old 02-22-2008, 07:11 AM Thread Starter
 
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Default Customer Service ?

SO I GO INTO SEARS ON 2/17 I AM GOING TP BUY A BAND SAW NICE SAW 14 INCH WITH A 8 1/2 IN. RESAW EURO STYLE. IT IS THE BIG BROTHER OF THE 12 INCH THAT IS ON THERE WAS SIGHT NOW. I ASK THE SALES CLEAR IS IT STILL AVALIBLE AS I DONT SEE IT IN THERE WEB PAGE ANYMORE. CLEAR GOES IN THE BACK ROOM FOR AVOUT 2 MIN. COMES BACK AND SAYS "IT IS OUT OF STOCK THEY WILL BE RELEASING IT FIRST PART OF APRIL. IF YOU PAY TODAY YOU WILL BE FIRST ON THE LIST TO GET THE NEW SAW.
WELL I HATE TO WATE SO I SAID I WOULD BE BACK. WHILE OUT IN THE PARKING LOT I ALMOST TURN AROUD AND GO PAY FOR IT AS ITS A GOOD DEAL DOR THE PRICE WAS 422.00. BUT I DID NOT WHEN I GOT HOME I E-MAILED SEAR CUSTOMER SERVICE ABOUT THE SAW GOT A AWNSER BACK SAME DAY.
We apologize for any inconvenience experienced. Unfortunately, the requested item is no longer available on Sears.com. Please contact your local store directly to inquire about retail store inventory. If you have additional questions please contact Sears.com at 1-800-349-4358. Thank you for choosing Sears.
GREAT SO THIS GUY WAS GOING TO GET IN MY POCKET FOR MONY ON A ITEM THEY NO LONGER STOCK?
E-MAILED SEARS AGAIN LET THEM KNOW THIS.
>
> Thank you for your recent e-mail correspondence regarding this experience. We have forwarded your e-mail to the manager of the store so that this issue may be addressed. You should receive a response within two business days in order to address your issue. Please be assured that we understand your frustration, and sincerely apologize for any inconvenience you may have experienced.
>
SO THIS IS NOW MONDAY FINE WHEN STORE MANGER CALLS I WILL ADVISE THAT EVEN THOUGH HIS EMPLOEE PISSED ME OFF I WOULD STILL LIKE TO PURCHASE THE DISPLAY MODEL BUT NOT AT FULL PRICE AS IT HAS BEEN MANHANDLED BY WHO NOS WHO
...NOW ITS WEDNSDAY NO CALLS NO E-MAIL'S SO I CALL STORE ASK FOR MANAGER OF TOOL DEPT. I AM ADVISED DHE IS NOT IN TILL 3:00 SO I LEAVE ME # PERSON ON THE PHONE SAID SHE WILL CALL BACK AS SOON AS SHE GETS IN. NOW ITS THURSDAY NO CALLS FROM STORE MANAGER NO CALLS FROM TOOL DEPT. MANAGER? NOWS ITS PERSONAL SO I E-MAIL CUSTOMERSERVICE AGAIN ASKED IS THIS WHAT CUSTOMER SERVICE IS TO SEARS? RESPONSE WAS
Thank you for your recent correspondence. Please accept our apology for not having received a response and for any inconvenience you may have encountered. We will contact the District Manager and will share your concerns. The District Manager will contact you within three business days.
SO DID I JUST BLOW OFF THE MONY I SPENT ON THE 2 YEAR IN HOME WARRANTY ON THE TABLE SAW I PURCHASED WILL I HAVE TO PUT UP WITH THIS KIND OF RESPONCE TIME IF THE SAW DOES DOWN?
(SORRY ABOUT THE CAP'S BUT AT THIS POINT IM FIT TO BE TIED)
ALL I HAVE ASKED FOR AT THIS POINT IS HOW MUCH IS THE PRICE ON A TOOL !! IHOPE THE D.M. FROM SERS DOES CALL I HAVE A EAR FULL FOR HIM
I AM ABOUT READY TO RETURN THE SAW I GOT LAST MONTH FOR A REFUND
SORRY ABOUT THE LONG POST I JUST HAD TO GET THIS OFF MY CHEST
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post #2 of 9 (permalink) Old 02-22-2008, 11:45 AM
 
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that's a lot of angry shouting, no wonder they're not in a hurry to return the calls
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post #3 of 9 (permalink) Old 02-22-2008, 04:57 PM
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Hi vegeta,

Unfortunetly with Sears, this is NOT an uncommon problem with them. I've had bad experiences with them and for a few yrs, simply won't purchase from them. (Sorta boycotting them in my own way).

Keep all copies of all messages between you and sears. If they don't respond in the time they specified, then contact your local business bureau. Then you will see them bend over backwards to help you. Please be polite with them though, this could work against you if you are too upset.

Ken

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post #4 of 9 (permalink) Old 02-22-2008, 05:37 PM Thread Starter
 
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all my conversations have been via e-mail seeings how no 1 from sears will call back?
this is pretty laim all i was asking was how much to purcahse a used(display)
saw from them
boy they shure stand up and take notice when you walk in the door to spend
650.00 or so
if i could find a nother 14 inch saw with a 8 inch resaw i would get it instead
would have to be in the 425.00 bugett thou
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post #5 of 9 (permalink) Old 02-22-2008, 05:41 PM
 
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I thought sears was supposed to be good on customer service? are they outsourcing?
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post #6 of 9 (permalink) Old 02-22-2008, 06:16 PM
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Quote:
Originally Posted by vapochilled
I thought sears was supposed to be good on customer service? are they outsourcing?
Hi vapo

Sears is supposed to have a very good customer relations department. The sad thing is... they don't. You do have to get nasty with them sometimes if they start giving you a "run-around" like they are with vegeta. If they do actually contact you, inform them you have the emails stating they would contact you an ask to whom you need to send them to. This way you can inform them you wish to make a formal complaint of their customer service.


Vegeta, you may want to take a good look at http://www.grizzly.com/products/The-...-Bandsaw/G0555
A resaw fence you would have to purchase seperately though. Check often on their web site, they do have sales from time to time. They may lower the price. Remember, you always have other options available other than sears.

Ken

***Please fill in your profile, at least your location. As this will help us help you better.***

"A VETERAN"
"Whether active duty, retired, national guard or reserve - is someone who, at one point in their life, wrote a blank check made payable to "The United States of America", for an amount of "up to and including my life". That is HONOR, and there are way too many people in this country who no longer understand it." -Author Unknown

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post #7 of 9 (permalink) Old 02-22-2008, 07:07 PM Thread Starter
 
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sears so fare has had a good customer service dept. me first e-mail was on a sunday and they awnsered that day.
wow i must have been made when i posted that just read thru it lots of spelling errors
whell ill wait to see what this district manager has to say and unless it is something great may hold out and get a grizzly
too bad this was going to be a birthday present my daughter picked it out last time we were in sears
she is quite the "scroll saw queen"
start them young shes only 13
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post #8 of 9 (permalink) Old 02-22-2008, 09:25 PM
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I have the Grizzly G0555 Band Saw and love it. Grizzly's customer service has been very good to me. I do live within driving distance of Grizzly's corporate headquarters in Bellingham and their retail store is a great experience. They have everything! Also, you can customize the G0555 with Carter parts and make it peform like a scroll saw. -Derek
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post #9 of 9 (permalink) Old 02-24-2008, 07:56 AM Thread Starter
 
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looks like i need to start doing a search on setting up you band saw
walked out of sears yesterday 300.00
i had by daughter with me the hole time. now she has the understanding
that if you have a problem don't yell don't through a fit as I'm sure we have all seen in may a dept. store.
just set back take pen in hand (or these days e-mail) and approach the issue
in a calm manner
funny she is more excited to start the saw than i am i think
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