Great customer service and gratitude - Router Forums
 18Likes
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 15 (permalink) Old 02-19-2016, 11:31 AM Thread Starter
Registered User
 
Join Date: Jul 2009
Country: United States
First Name: Ellery
Posts: 287
 
Default Great customer service and gratitude

I thought I would share a recent customer service story.

Years ago I purchased a Kreg K3 pocket hole set, not the master set. I saw that I could benefit the use of the vise accessory. By then the upgrade kit was not available. I missed out. Years later, this year I wanted to upgrade with the benchtop vise. I contacted Kreg and discussed my situation with them. I did not want to invest in the complete master set, nor did I want to purchase the K4 for 100 dollars. I just wanted to buy the vise, less the drill block. It was not offered that way. The gentleman listened and we talked. He asked for my mailing address and said that he would see what he could do.

A few days later I received a K4 set. I could not believe this! I called back to thank him. Again I told him that I just wanted to BUY the vise/clamp only. I was not asking to be given anything.

What he said next shocked me. He thanked me for calling back and thanking him. He stated that they help customers in many ways, but rarely receive any thanks. This was sad to hear this. I am not surprised by this in todays world outlook.

All I can say is that Kreg has outstanding customer service. Their products are well engineered and reliable. If anyone or company does something nice for any of us, we should take the time to stop, and thank them for their generosity. Then move on.

Thank you Kreg!

Ellery Becnel
Arcola60 is offline  
Sponsored Links
Advertisement
 
post #2 of 15 (permalink) Old 02-19-2016, 03:37 PM
Registered User
 
Join Date: Nov 2012
Country: United States
First Name: Richard
Posts: 2,981
 
Default

Couldn't agree more. Kreg is a good company.

"The difference between genius and stupidity is that genius has its limits". Albert Einstein
Shop guy is offline  
post #3 of 15 (permalink) Old 02-19-2016, 05:12 PM
Registered User
 
gjackson52's Avatar
 
Join Date: Jul 2015
Country: United States
First Name: Gary
Posts: 647
 
Default

WOW, that is awesome !


Gary
gjackson52 is offline  
Sponsored Links
Advertisement
 
post #4 of 15 (permalink) Old 02-19-2016, 10:28 PM
Forum Contributor
 
Stick486's Avatar
 
Join Date: Jan 2013
Country: United States
First Name: Stick
Posts: 25,329
 
Default

they have helped me and are 1st rate in the CS department...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
Stick486 is online now  
post #5 of 15 (permalink) Old 02-19-2016, 10:46 PM
Forum Contributor
 
DesertRatTom's Avatar
 
Join Date: Jul 2012
Country: United States
First Name: Tom
Posts: 16,378
 
Default

I agree. Say thanks and refer people to them.
DesertRatTom is offline  
post #6 of 15 (permalink) Old 02-19-2016, 10:49 PM
Registered User
 
Join Date: Dec 2015
Country: Canada
First Name: Keith
Posts: 1,151
 
Default

That is indeed a rarity in this day and age...good for Kreg!

OK, fess up...which one of you clowns stole my sig? It was right here a second ago.
cocobolo1 is offline  
post #7 of 15 (permalink) Old 02-19-2016, 10:52 PM
Forum Contributor
 
Stick486's Avatar
 
Join Date: Jan 2013
Country: United States
First Name: Stick
Posts: 25,329
 
Default

Quote:
Originally Posted by cocobolo1 View Post
That is indeed a rarity in this day and age...good for Kreg!
additions to the list......

Bosch..
JessEm..
LeeValley...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
Stick486 is online now  
post #8 of 15 (permalink) Old 02-19-2016, 10:56 PM
Registered User
 
Join Date: Dec 2015
Country: Canada
First Name: Keith
Posts: 1,151
 
Default

Quote:
Originally Posted by Stick486 View Post
additions to the list......

Bosch..
JessEm..
LeeValley...
Lee Valley I can attest to first hand as I have been dealing with them since they started in 1977. You have a problem...they'll fix it.
RickPr likes this.

OK, fess up...which one of you clowns stole my sig? It was right here a second ago.
cocobolo1 is offline  
post #9 of 15 (permalink) Old 02-20-2016, 12:50 AM
Registered User
 
vchiarelli's Avatar
 
Join Date: Mar 2012
Country: Canada
First Name: Vince
Posts: 3,456
 
Default

Add Bessey to the list

I was at a woodworking show a few years ago in Hamilton, and in speaking to the rep told him I had a couple of small clamps that didn't seem to hold very well. He took my name, address and asked me how many - told him I had two faulty ones. About a week later, I received two clamps in the mail.
billyjim and Twistedcowboy like this.

Some folks call me Vince - other folks call me...........
vchiarelli is offline  
post #10 of 15 (permalink) Old 02-20-2016, 02:12 AM
Forum Contributor
 
Stick486's Avatar
 
Join Date: Jan 2013
Country: United States
First Name: Stick
Posts: 25,329
 
Default

Quote:
Originally Posted by vchiarelli View Post
Add Bessey to the list

I was at a woodworking show a few years ago in Hamilton, and in speaking to the rep told him I had a couple of small clamps that didn't seem to hold very well. He took my name, address and asked me how many - told him I had two faulty ones. About a week later, I received two clamps in the mail.
I wasn't so fortunate...
got the ho-hum from them...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
Stick486 is online now  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Router Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome