Routerbitworld Customer Service - Router Forums
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post #1 of 19 (permalink) Old 09-26-2015, 10:00 AM Thread Starter
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Default Routerbitworld Customer Service

I recently purchased a 6" Freud Dial-A-Width Dado Set SD-606 from routerbitworld.com, through Amazon. I was anxious to get the set because my CMT set was creating major blowout on my purpleheart box joints. I have time restrictions on this project and was glad the item was delivered 3 days before the quoted delivery date. I was very upset when I opened the package to find a Freud SD-206 dado set which I think is one of the lower priced, lower quality sets. I figured I would try the set anyway just to see if it would suffice for my project.
While it did pedgggvvvvvrform well, it made me realize that I wanted my original choice of a Dial-A-Width Set, eliminating the need of messing with shims. I also realized that it would be nice to have the 8" set instead of 6".
I sent an email to routerbitworld explaining their mistake and my situation. Their immediate response was apologizing for the mistake, telling me I could try the SD-206, and if I liked it, that I could keep it and they would refund all my money for the more expensive SD-606, and only charge me $40 for the SD-206, which is half of it's $80 original price. Or I could return it and they would knock $100 off of the SD-606.
When I told them I was interested in the 8"SD-608, they told me that wouldn't be a problem, and they would still only charge me the price of the 6" model minus $100 for my trouble. They refunded my money and shipped the 8" SD-608 immediately. I can't wait to receive my new dado set, and I have vowed to now purchase all my blades, bits, etc. from routerbitworld.
I just cannot say enough about how much good customer service sways my purchasing decisions.
I just thought I would pass on a good experience, among a world of poor customer service from many other companies.

Jim
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post #2 of 19 (permalink) Old 09-26-2015, 10:46 AM
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Fast shipping and excellent customer service is always a good thing. Thanks for sharing this information Jim.

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post #3 of 19 (permalink) Old 09-26-2015, 11:58 AM
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James it's hard to find a company with good CS but when I do it gives me a warm feeling inside. Thanks for posting.

PS - Kreg is another company with good CS in my opinion.
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Don in Murfreesboro,Tn.

Measure once cut twice and it's still to short.
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post #4 of 19 (permalink) Old 09-26-2015, 12:12 PM
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Fast shipping and excellent customer service is always a good thing. Thanks for sharing this information Jim.
+1 What he said.

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post #5 of 19 (permalink) Old 01-09-2016, 02:20 PM
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I've ordered a number of things from Routerbitworld and have had nothing but the best service and great prices along with quick low cost shipping. Your situation reinforces my opinion of the company.
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post #6 of 19 (permalink) Old 01-09-2016, 03:17 PM
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They couldn't buy better advertising than you just gave them. Glad you had a great experience.

"The difference between genius and stupidity is that genius has its limits". Albert Einstein
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post #7 of 19 (permalink) Old 01-09-2016, 03:48 PM
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I appreciate it when someone posts a lead to a company worth supporting.
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post #8 of 19 (permalink) Old 06-03-2016, 01:09 AM
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Thanks for this post I will now check them out. I have always valued CS over almost every other aspect as far as shopping. I am the Ahole that only goes car shopping in crappy weather and WILL NOT go inside to ask for help if they cant come out in the rain, snow, cold etc then too bad. I had an experience at a store where I bought my first router table, set of bits, and a good amount of stuff totaling over 750. The cashier forgot to scan the security device I walk through it beeped I stopped the guy made the comment of what was in my pocket. My reply "the 750 I just spent I returned everything on the spot went to the Depot and bought exact same stuff went back to the Lower store and made it known to the management whhat transpired there reply was I spent too much time in that area I looked suspicious. Guess what Ask if I need help
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post #9 of 19 (permalink) Old 06-03-2016, 05:54 AM
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Thanks for this post I will now check them out. I have always valued CS over almost every other aspect as far as shopping. I am the Ahole that only goes car shopping in crappy weather and WILL NOT go inside to ask for help if they cant come out in the rain, snow, cold etc then too bad. I had an experience at a store where I bought my first router table, set of bits, and a good amount of stuff totaling over 750. The cashier forgot to scan the security device I walk through it beeped I stopped the guy made the comment of what was in my pocket. My reply "the 750 I just spent I returned everything on the spot went to the Depot and bought exact same stuff went back to the Lower store and made it known to the management whhat transpired there reply was I spent too much time in that area I looked suspicious. Guess what Ask if I need help
Wow!!! Tommy that is just awful.

Don in Murfreesboro,Tn.

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post #10 of 19 (permalink) Old 06-03-2016, 06:44 AM
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Thanks for the good word. hawkeye, sorry you had the problem. I had a problem with the big orange store. My second Ryobi battery died; had the original die and had to get it serviced at the Chattanooga store. The MOD here showed me a card and said the battery was only warranted for 90 days. I told her 90 days for commercial use, one year for home use. I can read and if I had some time I could have translated it from the Spanish. She said I looked very unhappy. I told her she was very observant. Never been back and will never set foot in the orange store. I found a place about 20 miles away that serviced the battery with any questions or hassle.

John T.
Life is like water-skiing; if you slow down, you go down.
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