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BenAtar 05-14-2015 04:54 AM

No longer receiving the daily newsletter
 
Hi, Can someone please advise me on how to start receiving the daily newsletter again?
Recently I changed my email address. I made the appropriate changes in my Account Settings on RouterForums. But I no longer receive the daily email from the Forum.
I twice contacted the Forum about this issue using the 'contact us' link.....no reply received by me.
I really enjoy the newsletter contents, I miss it! Tks, Ben.

Cricket 05-14-2015 08:00 AM

1 Attachment(s)
Quote:

Originally Posted by BenAtar (Post 641889)
Hi, Can someone please advise me on how to start receiving the daily newsletter again?
Recently I changed my email address. I made the appropriate changes in my Account Settings on RouterForums. But I no longer receive the daily email from the Forum.
I twice contacted the Forum about this issue using the 'contact us' link.....no reply received by me.
I really enjoy the newsletter contents, I miss it! Tks, Ben.

I'm sorry that happened to you. I will have our techs check to see if the contact form is working properly.

I checked your settings for email alerts of subscribed threads and noticed that you have it set to weekly, not daily. To change your options, click on "Account Settings" near the upper right hand corner of the community. Then on the next page, scroll down to "Edit Options" in the left column navigation.

Under "Default Thread Subscription Mode" you will see a drop down menu with various options.

Attachment 114345

BenAtar 05-19-2015 08:00 AM

Hi Cricket,
Thank you for your help with this. It was a daily email of new posts I received from the forum, and no longer receive. Nothing to do with my subscriptions....links to all new posts were included in the email. At least, that is my understanding.
I used the 'Contact Us' link again, still no reply.
Regards, Ben

Cricket 05-19-2015 11:36 AM

Quote:

Originally Posted by BenAtar (Post 646993)
Hi Cricket,
Thank you for your help with this. It was a daily email of new posts I received from the forum, and no longer receive. Nothing to do with my subscriptions....links to all new posts were included in the email. At least, that is my understanding.
I used the 'Contact Us' link again, still no reply.
Regards, Ben

I still have not received an email from you but sometimes stuff gets hung up, so in the meantime, if you need to reach me, you can private message me here in the forum.

The emails are going out, but sometimes your email provider or ISP can throttle or block these types of automated emails. The only other option is to see if you have a way to whitelist us in your email account.

rjtwin501 05-19-2015 05:13 PM

Quote:

Originally Posted by BenAtar (Post 646993)
Hi Cricket,
Thank you for your help with this. It was a daily email of new posts I received from the forum, and no longer receive. Nothing to do with my subscriptions....links to all new posts were included in the email. At least, that is my understanding.
I used the 'Contact Us' link again, still no reply.
Regards, Ben

Hi
My emails have stopped also. When we changed to the new format I started missing the odd email then quite a lot then they stopped altogether. That was a month ago. I have tried most of the buttons I can find but have not found one to restart the emails yet. Then they say the first place you go blind is in the eyes!!!
HELP
John T

Cricket 05-19-2015 05:19 PM

Quote:

Originally Posted by rjtwin501 (Post 647561)
Hi
My emails have stopped also. When we changed to the new format I started missing the odd email then quite a lot then they stopped altogether. That was a month ago. I have tried most of the buttons I can find but have not found one to restart the emails yet. Then they say the first place you go blind is in the eyes!!!
HELP
John T

You have your account settings set to weekly.

rjtwin501 05-19-2015 09:04 PM

Quote:

Originally Posted by Cricket (Post 647585)
You have your account settings set to weekly.

Hi Cricket
I have not getting any for the last month. Previously I was getting them daily. By getting them daily I presume they will be the new posts as I had been getting for the last 18 months. I don't remember changing any of my settings.
Hope you can help
John T

Cricket 05-19-2015 09:23 PM

Quote:

Originally Posted by rjtwin501 (Post 647817)
Hi Cricket
I have not getting any for the last month. Previously I was getting them daily. By getting them daily I presume they will be the new posts as I had been getting for the last 18 months. I don't remember changing any of my settings.
Hope you can help
John T

I will report the issue to our team.

rjtwin501 05-26-2015 06:51 PM

Hi Cricket
Thanks for your assistance.
Today I received an email of today,s posts.
First time for over a month.
Thanks heaps
John T

BenAtar 06-01-2015 02:05 PM

Can I have the same as John please? Tks, Ben


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