It is unfortunate that we have to hide it in a separate section. I would prefer to see it incorporated in the general body of the forum. Many of the suggestions and solutions are proffered by the general population. It is as if the need and the providers are two separate populations. When the general population is aware of a need in this section, we really go to town but it is not often that I see a request for help.
I have also found that solutions found in the "special needs" department have a definite use among the general population. For example, a round router table came out of a "special needs" discussion. I haven't built it yet but when this house is finished, it is high on the "to do" list.
Now, there is something else as well. I've found that we get part way through a discussion on a solution and the participant asking for help "disappears." We get into some pretty detailed discussions when we're trying to work out a solution and it seems that we overwhelm them. That is not our intention but it is necessary to try to "adjust" our hobby to someone with a need for an "adjustment." In our forum there are no handicapped, only craftspeople. I have seen blind men using a router and marvel at their accomplishments. I'm the "handicapped" one and they are the artists.
I would ask then when someone asks for our help that you moderate our discussions so as not to allow us to discourage or intimidate the participant.