Kreg Benchtop Table and a customer service story
OK, I've read every review I could find on this table, and for several reasons it seemed like a good alternative for me at the moment.
I don't have much space, and I don't have a jointer, so the jointing function is a must for me. I like the convenient way you can set that up on the Kreg tables.
So, I've got the table up and running with a Bosch 1617 mounted. Everything seems pretty good, except when I notice that the jointed edges of a couple of 1x3 oak boards have a small gap between them when holding the edges together. Not a huge gap, about .004", but enough to give me pause, so I start looking for the problem.
Yes, the aluminum fence extrusion is not straight along its full length (about 24"). It's slightly convex, as you face it on the table, so a straight edge kind of rocks to and fro as you put pressure at either end of the straight edge. It looks to be about .010" out at either end, depending on which end of the straight edge you press on. Not good.
Also, when closely inspecting the laminated MDF fence faces, neither of them are what I would consider straight and flat. I think that's more a function of the lamination process, but I digress.
Emailed Kreg, and they responded quickly enough with a few questions and things for me to check. After that, the rep said he would send me a replacement. It arrived two days later,
Much to my surprise, they didn't send a replacement for the fence. They sent an entire new table, fence, stand, everything that comes when you buy a new one.
The fence with the new stand is just fine. Flat, straight and square to the table. The new fence faces are still not perfect, but better. I think I'll end up making those myself, out of something a bit more solid and stable, but that's maybe a subject for another thread.
Anyway, I'd heard stories about Kreg's excellent customer service, both here and elsewhere, and just wanted to add mine to the mix.