What the @#* happened; Bosch customer service - Router Forums
 44Likes
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 57 (permalink) Old 06-06-2017, 01:59 AM Thread Starter
Registered User
 
TWheels's Avatar
 
Join Date: May 2006
Country: United States
First Name: Tom
Posts: 1,851
 
Default What the @#* happened; Bosch customer service

I was trying to work with my Bosch MRC23EVS with the plunge base when I tried to change the height of the bit with the above table hex wrench when I noticed the bit was not moving. I pulled out the router out of the table when I saw what is shown in the two photos. I perhaps should also point out that the motor seems stuck in the fixed base.

I tried the Bosch e-repair web site and found a repair place within an hour's drive. I contacted that place and the phone answerer mad it clear my job was too small to receive attention for several days. My response was they were to small minded for me. I am instead sending it to a place, via UPS, within the state that actually has Bosch in its name.

Any ideas what went wrong? And, much more important, how do I prevent a recurrence?
Attached Thumbnails
Click image for larger version

Name:	12D4E335-A9F3-42A4-9CF2-AD1CA63D0EF5.jpg
Views:	200
Size:	857.2 KB
ID:	282313  

Click image for larger version

Name:	099693FC-EEDA-45EC-992A-5239009EECBD.jpg
Views:	175
Size:	848.9 KB
ID:	282321  


Vegetarian Arthritic Paraplegic Wannabe Routerologist
The RouterForums member formerly known as mftha or th-alton
"Teach your children what we have taught ours, that the earth is our mother. Whatever befalls the earth befalls the sons of the earth. The earth does not belong to man; man belongs to the earth. Man did not weave the web of life; he is merely a strand in it. We do not inherit the earth from our ancestors; we borrow it from our children."
-attributed to Chief Seattle of the Native American Suquamish Tribe
  • Wood working, especially router work is too much fun to let "disabilities" get in the way.
  • see MEBCWD's signature line; be certain brain is properly powered up and engaged

Last edited by TWheels; 06-06-2017 at 02:07 AM.
TWheels is offline  
Sponsored Links
Advertisement
 
post #2 of 57 (permalink) Old 06-06-2017, 07:28 AM
Registered User
 
DaninVan's Avatar
 
Join Date: Dec 2011
Country: Canada
First Name: Dan
Posts: 13,831
 
Default

Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.
TWheels, harrysin, Hutzul and 3 others like this.
DaninVan is offline  
post #3 of 57 (permalink) Old 06-06-2017, 07:34 AM
Registered User
 
Join Date: Nov 2012
Country: United States
First Name: Richard
Posts: 2,981
 
Default

Agree with Dan

"The difference between genius and stupidity is that genius has its limits". Albert Einstein
Shop guy is offline  
Sponsored Links
Advertisement
 
post #4 of 57 (permalink) Old 06-06-2017, 07:35 AM
Registered User
 
schnewj's Avatar
 
Join Date: Nov 2013
Country: United States
First Name: Bill
Posts: 2,323
 
Default

Quote:
Originally Posted by DaninVan View Post
Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.
+1

Sounds like an issue with the INDEPENDENT repair shop. That attitude definitely doesn't reflect the usual Bosch CS. Bosch should know about this.

Hi, sorry I missed you. I have gone to find myself, but if I return before I get back, please ask me to wait.

Nothing ever gets built on schedule or within budget.

Tool Storage Bait and Tackle, LLC.
schnewj is offline  
post #5 of 57 (permalink) Old 06-06-2017, 07:52 AM
Registered User
 
Join Date: Nov 2012
Country: United States
First Name: Richard
Posts: 2,981
 
Default

It always amazes me how some people can only express themselves by being rude. Sometimes they stay in business in spite on themselves not because of themselves. I vote for businesses with my money. Treat me right I'll pay my bill, recommend you and return. Treat me wrong I'll pay my bill, I won't recommend you and I damned sure won't return.
TWheels, DaninVan, MEBCWD and 3 others like this.

"The difference between genius and stupidity is that genius has its limits". Albert Einstein
Shop guy is offline  
post #6 of 57 (permalink) Old 06-06-2017, 07:57 AM Thread Starter
Registered User
 
TWheels's Avatar
 
Join Date: May 2006
Country: United States
First Name: Tom
Posts: 1,851
 
Default

Quote:
Originally Posted by DaninVan View Post
Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.

@DaninVan , @shopguy @schnewj I agree that an overwhelmed shop has an obligation as you describe. That appeared to not be the case here; the phone answerer was rude and frankly there's been enough going on with obnoxious providers that my hot buttons are much closer to t he surface than usual.
The issue of an independent shop is one I have mixed feelings about. Certainly Bosch Inc. has no control over the independent shops, but they do list them as service centers so to some extent do represent Bosch. Yes I will do what I can to inform Bosch.
Thanks.


Now, any ideas what happened and how to prevent a recurrence?

These photos are not intended to be a part of my redemption from Forum Freeloader rank.
Hutzul likes this.

Vegetarian Arthritic Paraplegic Wannabe Routerologist
The RouterForums member formerly known as mftha or th-alton
"Teach your children what we have taught ours, that the earth is our mother. Whatever befalls the earth befalls the sons of the earth. The earth does not belong to man; man belongs to the earth. Man did not weave the web of life; he is merely a strand in it. We do not inherit the earth from our ancestors; we borrow it from our children."
-attributed to Chief Seattle of the Native American Suquamish Tribe
  • Wood working, especially router work is too much fun to let "disabilities" get in the way.
  • see MEBCWD's signature line; be certain brain is properly powered up and engaged
TWheels is offline  
post #7 of 57 (permalink) Old 06-06-2017, 08:34 AM
Forum Contributor
 
Stick486's Avatar
 
Join Date: Jan 2013
Country: United States
First Name: Stick
Posts: 24,568
 
Default

Call Bosch CS and tell them what you told us...
looks like to ran the adjustments to the stops and jammed the motor into the base...

1-877-267-2499...
RainMan 2.0 likes this.

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
Stick486 is online now  
post #8 of 57 (permalink) Old 06-06-2017, 09:21 AM
Registered User
 
Join Date: Jun 2011
Country: United States
First Name: Barry
Posts: 530
 
Default

From the photos it looks like the "C" shaped washer came loose from the bottom of the screw and let the adjustment go beyond it's limits. If I'm right and on rare occasions I am, normally during a full solar eclipse, you may be able to move the washer back up to the bottom of the screw, there should be a channel for it, and that might permit you to lower the adjustment. I had a similar problem with my 1617 and that fixed it. I had raised the bit and it wasn't quite high enough so I gave it a couple of extra turns and popped the washer. I'm now very cautious so that I don't raise or lower the bit beyond it's limits. I hope this helps and saves you from having to pay repair costs.
Herb Stoops, artman60 and ggom like this.
Barry747 is online now  
post #9 of 57 (permalink) Old 06-06-2017, 09:30 AM
Honored Member
 
harrysin's Avatar
 
Join Date: Jan 2007
Country: Australia
First Name: Harry
Posts: 14,241
     
Send a message via Skype™ to harrysin
Default

It's good to see that at least you attempted to use a router again Tom, that will extend your title of "routologist" for a further six months! I do hope that your health has improved.

Harry



Nothing but heaven itself is better than a friend who is really a friend. - Plautus






harrysin is online now  
post #10 of 57 (permalink) Old 06-06-2017, 09:54 AM
Registered User
 
Join Date: Nov 2013
Country: United States
First Name: frank
Posts: 132
 
Default

mftha,

I have the very same router as you have shown here. Now remember, I am very new to wood working. But I had exactly the same issue with my router. it was caused by trying to raise the router to high for the setting I was using. The washer also came loose on my router. Replaced the washer with a new one and have been careful not to force the router again. I have not had the problem since. One other thing, as you mentioned the router is hard to turn in the plunge base. I loosened the bolt on the flip lock a small amount and it really helped to be able turn the router and insert it and remove it from the base. I hope this may help.
harrysin, Herb Stoops and artman60 like this.
Tagwatts is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Router Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Routerbitworld Customer Service jg2259 Router Bits - Types and Usage 18 06-04-2016 05:35 AM
Great customer service and gratitude Arcola60 Lobby 14 02-21-2016 09:05 PM
MilesCraft customer service kp91 Tool Reviews 2 08-14-2013 12:30 PM
Bosch Customer Service = Fantastic Tribute General Routing 2 04-12-2013 07:31 AM
Kreg Customer Service kp91 Tool Reviews 9 04-04-2013 03:27 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome