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post #1 of 8 (permalink) Old 04-12-2018, 04:37 PM Thread Starter
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Default Laguna Tools IQ HHC ISSUE

Second major issue with my Laguna Tools IQ CNC. Hand held controller turns on but only to a blank screen. One day it worked and now it doesn't. Laguna wants to sell me a new controller for $900 and it's only a year and a half old.

Any ideas for a work around? Any one else had this issue?
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post #2 of 8 (permalink) Old 04-12-2018, 04:50 PM
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Welcome to the forum! When you get a minute go ahead and complete your profile with first name and location. This helps us to help you and we like first names.

That sounds awfully pricey... is there a way to verify it's bad? Gotta' say the handheld controller is one reason I didn't go with the Laguna but it was more about it being tethered than it failing. Especially after such a short time.

Can it be hooked up to a computer and tested? I don't know what kind of connection it has.

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post #3 of 8 (permalink) Old 04-13-2018, 01:40 AM
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Welcome to the forum.

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Enjoy the knowledge of others that can be found within.

‘Members are requested to add a first name in their profile as we are a very friendly bunch here'.
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post #4 of 8 (permalink) Old 04-13-2018, 07:50 AM
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post #5 of 8 (permalink) Old 04-18-2018, 10:19 AM Thread Starter
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Will do. I don't know how to test but nothing is coming up on the screen so I'm not holding my breath. Maybe someone more electronically minded would know.

After much hassling, 3 emails, 4 phone calls and asking for the sales guy that sold it to me, they're supposed to be sending me a refurbished one now but that was 5 or 6 days ago and still nothing. I'll keep you posted as to how it goes.

Thanks again,
Mark

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Originally Posted by difalkner View Post
Welcome to the forum! When you get a minute go ahead and complete your profile with first name and location. This helps us to help you and we like first names.

That sounds awfully pricey... is there a way to verify it's bad? Gotta' say the handheld controller is one reason I didn't go with the Laguna but it was more about it being tethered than it failing. Especially after such a short time.

Can it be hooked up to a computer and tested? I don't know what kind of connection it has.

David
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post #6 of 8 (permalink) Old 04-18-2018, 10:20 AM Thread Starter
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Thanks!
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post #7 of 8 (permalink) Old 04-18-2018, 10:24 AM
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Maybe you should post this on every possible location where you can leave a review. Sometimes that's enough to break a company loose. Laguna has been working on improving its service reputation for awhile. Look up the president of the company and send an email, not warning him of your intention to post bad reviews, but suggesting he might wish to intervene. $900 will buy you a darn good laptop, so a hand held unit like theirs seems seriously costly.

The more I do, the less I accomplish.
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post #8 of 8 (permalink) Old 04-22-2018, 11:50 PM Thread Starter
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Maybe you should post this on every possible location where you can leave a review. Sometimes that's enough to break a company loose. Laguna has been working on improving its service reputation for awhile. Look up the president of the company and send an email, not warning him of your intention to post bad reviews, but suggesting he might wish to intervene. $900 will buy you a darn good laptop, so a hand held unit like theirs seems seriously costly.
I appreciate that Tom. And totally agree with you. This was my first attempt at doing that. Was hoping not to have to tell the company I was telling everyone what was going on.
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