Jessem customer service has gone from top notch to bottom of the Barrel. Some of their products are okay if you can accept a router table top that is bowed. This router table top and lift is a replacement for another table i had purchased almost one year ago. Promises after promises and nothing gets done. Telling me that they are waiting for a screw ,,,,taking almost 2 months to arrive then it was they are building the product and then another month goes by ,,,,then finally it is completed and is being shipped to me,,,this was just before xmas......About 2 weeks after xmas i called to tell them i have not received the product and the reply was they are waiting for a screw.....Unreal. That is when i lost it.....Not only are they playing games, now they are resorting to lies. Im not sure what it is that is happening with them but all i can say is that they should be ashamed of themselves to treat people in this way. After some 30 or so phone calls over a period on one year and im no further ahead. I am taking this opportunity to let all my woodworking friends that they should know to be careful with this company. All I can say is , yes they once produced high end equipment but today after many bad business decisions the products that they producing can be used as very good paper weights. Add to this horrible customer service and you have yourself a company that should close up shop and go to work for someone else, someone who knows how to run a business.