Jointech Cabinet maker System - Router Forums
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post #1 of 19 (permalink) Old 02-03-2010, 08:28 PM Thread Starter
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Default Jointech Cabinet maker System

Last August I purchased a Jointech Cabinet maker system for my router table. When I set it up, there were several problems with its alignemt, squareness and function. I immediatly contacted Jointech and talked with the owner. He asked that I be beside my unit on Saturday and he would call to walk me thru some set up techniques. This never happpen. The next week when I contacted them, they were going to set a unit up in their shop and send it out to me for replacement. This never happened. since then, I have received many promises of a new one being shipped out "This week", then excuses as to why it did not happen, excuses about parts not available, plus many more. The worse is un returned phone calls. Last Christmas, the receptionists told me that if I sent it to her, she would get it repaired and sent back..With all the broken promises I could not be sure that I would ever see it again. I would then be out the cash paid in addition to not haveing the unit. If they had said send it in back in August, it would have gone out the next day. Lately they have even said they would e-mail me the tracking number for the new unit being sent. Have yet to see it.
In the past they had an excellent product. My neighbor has one and swears by it (and so do I after working with his). I am writing this so that if you are thinking about purchasing a Jointech...think twice or even more. Be aware that if you have a problem, it may never get fixed. If you do not have a problem, you have a product with a good past reputation, easy/quick setup, and good repeatibality.
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post #2 of 19 (permalink) Old 02-06-2010, 09:00 PM
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Thanks for the heads up! Good luck with your unit, I hope you finally get some satisfaction.

Lloyd Kerry Creator of the Kerry-All Pouch

The foolproof water-repellent pouch thatís built to withstand the elements. Does what itís designed to do - keep your products from getting ruined by the
weather as you transport them, and does it well.
www.kerrywoodworking.com
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post #3 of 19 (permalink) Old 02-22-2010, 09:52 PM
 
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Thanks for your sharing.
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post #4 of 19 (permalink) Old 02-28-2010, 11:08 AM
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I purchased the same system around one year ago and I have had the same problem with Jointech. This is supposed to be a very accurate high dollar fence but beware. It appears that the older models were just what they were supposed to be but they have gotten sloppy. One of the main issues I have is the inserts that are supposed to give you zero clearance when routing. The older models had a manufactured plastic insert that lined up with the fence so you could produce a nice product. According to one of many conversations I had with them the company that made them for Jointech went out of business so they decided to make them themselves using UHMW material. This might have been okay If they could have done it with some accuracy. The ones I received with my fence are back from the outfeed fence so the material catches when pushing it through. According another one of my jointech conversations I was told that it depended on who, at Jointech, was making them that day whether they might be too far back, forward or correct. They offer, as an accessory, a package of extra inserts but of course they don't have them, I have had them on back order for almost a year. Sorry for the ranting but attempting to work with Jointech has been very frustrating. What this all boils down to is, in my opinion, don't make the same mistake I did DO NOT BUY THE JOINTECH SYSTEM.
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post #5 of 19 (permalink) Old 03-06-2010, 01:16 PM
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I have the system (6-7yrs? more?) and it is terrific..but I think new folks took it over and they don't appear to know what's up..if I had to do it again, I wouldn't. I'd go with the Incra
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post #6 of 19 (permalink) Old 03-09-2010, 01:25 AM
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galturner,

That's the same way I feel. The new systems and the company support really suck.
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post #7 of 19 (permalink) Old 03-12-2010, 01:52 PM
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hey sparky..I drive toyotas YIKES .things change & these forums help get that info out.. a few years ago Jointech was at the top, but today it's Incra. Glad I saw this post..Now I can concentrate on my toyotas!!!
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post #8 of 19 (permalink) Old 03-15-2010, 07:46 PM
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Hey GALTURNER good luck with the Toyota. As far as Jointech goes I guess it is a mater of live and learn. One of these days maybe I'll get an Incra system. Next time I go to a wood show maybe I can see one operate.

Dan
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post #9 of 19 (permalink) Old 03-16-2010, 07:14 PM
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For about $25, a lawyer will send them a nice letter, reviewing the problems you have had. The lawyer should ask for a registered letter with return receipt sent to you and a copy to him/her. Good luck!
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post #10 of 19 (permalink) Old 04-12-2010, 03:22 PM
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Have you been able to get in touch with Jointech lately? I ordered something from them March 2; they charged my account for the item on March 16 and have never received the product. The one time I was able to reach them by phone, the woman answering said they were short staffed and trying to get orders out. Now, I've tried both the 800 number and 210 area code number and no answer. I've also tried the customer service email, and I get a response saying not deliverable. The only correspondense I've gotten from them was the order confirmation on March 2. I guessing they closed the doors, and I'm out of luck.
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