Major trouble with Peachtree Woodworking!! - Router Forums
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post #1 of 20 (permalink) Old 01-24-2012, 12:48 PM Thread Starter
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Default Major trouble with Peachtree Woodworking!!

I just had the worst experience with a company that I've ever had. I left a couple of runners that I purchased at their show in Springfield, MA. The cashier never gave them to me after he charged me and he went on to another transaction or customer question. I do have MS and I can forget from time to time, but he never put them in my hand. Peachtree wouldn't just do the right thing and ship them to me. They wanted to charge me $6 to ship them from Atlanta to CT. David Hughes, from Peachtree called me rude when I got upset and cut him off a few times. It was my bad, but I'm the customer and I feel they didn't handle things the way they should have been. He told me their cash register people were well trained, however two of them we spoke with while walking around, told us they were just local kids and they didn't know the products and weren't well trained.

I just feel that Mr Hughes and Peachtree should have just picked up the $6 as a goodwill offering. They are crediting me the money I gave them, however they will now lose more business as I was about to place a fairly large order with them for things I saw at the show and wanted. He let it escalate as he was cutting me off earlier in the conversation. This all just leaves such a bad taste in my mouth as I've done so much great business with so many of the venders up there over the years.
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post #2 of 20 (permalink) Old 01-24-2012, 12:56 PM
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I am going by the Atlanta store later this week, I will mention this post to the guys I know there. I have never had a problem with them, but I have only used the store, not the trade show booth. Their first shop was tiny and most of the business was from the trade shows.

I know most companies are pretty firm about shipping costs unless it is clearly their fault.

Steve
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post #3 of 20 (permalink) Old 01-24-2012, 01:19 PM Thread Starter
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Thanks Steve. I just felt that since the register guy didn't just hand me the strips and that he started to answer others questions and take anothers order, that they should have just shipped it. The other problem is that I faxed them this paperwork last Tuesday, right after the show and they said they'd call me back after looking into it. I finally called earlier today to find out what was going on. They never did anything to even acknowledge my fax last week. To me that's poor customer service. I guess I expected too much.
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post #4 of 20 (permalink) Old 01-24-2012, 01:47 PM
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Really sorry to hear about your experience with Peachtree. I have dealt with them for years (via internet and phone) and have had very good customer service.

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post #5 of 20 (permalink) Old 01-24-2012, 04:29 PM
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Quote:
Originally Posted by ctsooner View Post
I just had the worst experience with a company that I've ever had. I left a couple of runners that I purchased at their show in Springfield, MA. The cashier never gave them to me after he charged me and he went on to another transaction or customer question. I do have MS and I can forget from time to time, but he never put them in my hand. Peachtree wouldn't just do the right thing and ship them to me. They wanted to charge me $6 to ship them from Atlanta to CT. David Hughes, from Peachtree called me rude when I got upset and cut him off a few times. It was my bad, but I'm the customer and I feel they didn't handle things the way they should have been. He told me their cash register people were well trained, however two of them we spoke with while walking around, told us they were just local kids and they didn't know the products and weren't well trained.

I just feel that Mr Hughes and Peachtree should have just picked up the $6 as a goodwill offering. They are crediting me the money I gave them, however they will now lose more business as I was about to place a fairly large order with them for things I saw at the show and wanted. He let it escalate as he was cutting me off earlier in the conversation. This all just leaves such a bad taste in my mouth as I've done so much great business with so many of the venders up there over the years.

Let me see if I understand this correctly: they wouldn't eat the shipping cost, but made what you paid for free? $6 shipping charge for free merchandise?

The 144 Workshop - Ambitious but rubbish woodworking
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post #6 of 20 (permalink) Old 01-24-2012, 05:40 PM
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Peter, this is a situation where you made a mistake by leaving without your merchandise on Saturday. You did not return to the show on Sunday to pick it up. You called Peachtree expecting them to ship it to you at no charge. They put in a lot of effort just to track down this sale. Peachtree offered to either ship it to you at their cost or refund your money. That sounds reasonable to me; it was not their mistake. They tried to make it right. If someone bought $12 worth of merchandise from me I would not eat the $6 shipping cost either. For future reference: cursing at customer service people and hanging up on the company owner when he is trying to issue you a refund is not the way to get good results.

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post #7 of 20 (permalink) Old 01-24-2012, 05:55 PM
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Hi

I will 2nd. Mike's post..

===

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Originally Posted by Mike View Post
Peter, this is a situation where you made a mistake by leaving without your merchandise on Saturday. You did not return to the show on Sunday to pick it up. You called Peachtree expecting them to ship it to you at no charge. They put in a lot of effort just to track down this sale. Peachtree offered to either ship it to you at their cost or refund your money. That sounds reasonable to me; it was not their mistake. They tried to make it right. If someone bought $12 worth of merchandise from me I would not eat the $6 shipping cost either. For future reference: cursing at customer service people and hanging up on the company owner when he is trying to issue you a refund is not the way to get good results.



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post #8 of 20 (permalink) Old 01-24-2012, 08:30 PM
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I just read a copy/paste of this very beef at another woodworking site.
Pretty weak IMHO.
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post #9 of 20 (permalink) Old 01-24-2012, 09:58 PM
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ctsooner == I hope you were NOT looking for sympathy from this forum -- They are a tough crowd to play to. Not sure that I totally understand your situation but I think it was a learning process.. Paul

From S.W. Missouri
Near but not too near Springfield
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post #10 of 20 (permalink) Old 01-24-2012, 10:19 PM
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Paul, I go to bat for forum members if a company does not treat them right. I took PC to task over the defective 890 series bases and they redesigned them and offered free replacements. Bosch upgraded a table for a member who had 3 lemons in a row. MLCS went beyond their obligations and replaced a bit that was defective even though it was bought from Amazon and it was Amazons responsibility to replace it. Any manufacturer can have a defect; as long as they make it right I am very understanding. I am a firm believer that companies should stand behind their products. I will not stand by and say nothing when a company has gone out of their way trying to make things right; this was not their mistake. Peachtree has a record of excellent customer service as reported by forum members.

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