Joined
·
303 Posts
I need to hear from someone who has purchased a 3 ¼ horse Porter Cable router motor since the first of the year. I am looking at that time period because I know in the past Porter Cable made a good product.
I ordered mine May 5th and got it 2 weeks later. I built a router table for it and got the unit in service 1st part of June. I noticed the bits were hot when I removed them from the unit. To test the motor, I let the router sit overnight. Next morning I ran the router with no load/ no bit for 3 minutes. The collect was so hot I could not hold my fingers against it.
Porter Cable does not publish a phone number on their web site I had to do the email form. A week later their customer rep sent me a link to start the warranty repair process.
My nearest repair center is Denver so I shipped the unit there 7-13-20. Per UPS tracking the unit arrived at the repair center 7-14-20.
I received the unit back today 8-19-20 with the same over heating issue. According to the service order enclosed with the router, they had changed just about every part of it. I called the Denver repair center and was told that “we changed almost all of the parts TWICE. Please send the unit back and we will try to exchange or replace it.”
I asked if it was going take another month to get a different unit and was told to be sure to enclose the service order. The repair tech said
hopefully that will help speed up the process.
To say I am upset does not even come close.
The point of my question: Am I just under a bad cloud or have others had this hot collect problem?
Also if you are looking to buy one of these routers, test the unit as soon as you get it.
I ordered mine May 5th and got it 2 weeks later. I built a router table for it and got the unit in service 1st part of June. I noticed the bits were hot when I removed them from the unit. To test the motor, I let the router sit overnight. Next morning I ran the router with no load/ no bit for 3 minutes. The collect was so hot I could not hold my fingers against it.
Porter Cable does not publish a phone number on their web site I had to do the email form. A week later their customer rep sent me a link to start the warranty repair process.
My nearest repair center is Denver so I shipped the unit there 7-13-20. Per UPS tracking the unit arrived at the repair center 7-14-20.
I received the unit back today 8-19-20 with the same over heating issue. According to the service order enclosed with the router, they had changed just about every part of it. I called the Denver repair center and was told that “we changed almost all of the parts TWICE. Please send the unit back and we will try to exchange or replace it.”
I asked if it was going take another month to get a different unit and was told to be sure to enclose the service order. The repair tech said
hopefully that will help speed up the process.
To say I am upset does not even come close.
The point of my question: Am I just under a bad cloud or have others had this hot collect problem?
Also if you are looking to buy one of these routers, test the unit as soon as you get it.