Artpath wont open DWG files

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Have you checked with the software tech support? Is there a plug-in that needs updating?

David

Are you sure you do not usually use DXF files? DWG files are usually the ones with dimensions, notes, etc. for prints. DXF files are usually the ones that contain just the geometry. According to their website, the software accepts DXF files, does not mention DWG files.

I definitely use .dwg. It's what I get from my designer, but it won't open either dxf or dwg files. I've tried exporting as pdf as well. But nothing seems to work. I reinstalled the software update and that didn't help.
I called and emailed tech support and they want to charge us $75, which my boss wants to avoid.

How much is it costing your boss while he's trying to save $75???

Ask your designer what version the .dwg files are. And see if he can save as an older version.

You might ask your question here https://gerbertechnology.vanillacommunity.com/

It is probably a missing plugin or something but might be a bad installer.

When you paid for the upgrade didn't they include some tech support? I think I would contact them and make sure.

If not it might be best to bit the bullet and pay for the tech support but it almost sounds like it might have been a bootlegged copy of the software and that is why it is not working and they what you to pay for support.