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You might ask your question here

It is probably a missing plugin or something but might be a bad installer.

When you paid for the upgrade didn't they include some tech support? I think I would contact them and make sure.

If not it might be best to bit the bullet and pay for the tech support but it almost sounds like it might have been a bootlegged copy of the software and that is why it is not working and they what you to pay for support.
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