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CPO Tools Ain't What It Use To Be...
A little over four weeks ago I did an online order for a cordless 12V Bosch jigsaw through CPO...
CPO Bosh Tools
At checkout time I see that a 20$ promo offered by Bosch wasn't applied nor free shipping for the order was over 100$...
Not only that, the shopping cart showed/had two saws listed at checkout for full price...
I tried to cancel one saw, apply the promo and get the free shipping w/o success through the site...
The following morning I called CPO C/S to try and get the order straight...
The kid I talked to said there was nothing he could do about the promo nor the free shipping not getting applied...
When I said that is not what the site says he said ''It is what it is''... Then proceeded to ask for a CC# to processes the order...
I said I was canceling the order and he said ''FINE!'' and hung up...
I waited two days and called their CS again and got pretty much the same run around again and another ''It is what it is''...
What prompted this post was the fact that I got another email from CPO this morning wanting my CC to complete the order...
Yes, I told their CS I was canceling the order...
Yes, I clicked the box on every single daily notice/request that I was canceling the order...
Yes, I unsubscribed from CPO emails, multiple times...
And yes, I received no help from their CS this morning – only got hung up on...
I'm done w/ them and can no longer in good faith recommend them...
After some look/see their pricing isn't the best any more either...
Their CS has moved from ''outstanding to ''Flat out sucks''
A little over four weeks ago I did an online order for a cordless 12V Bosch jigsaw through CPO...
CPO Bosh Tools
At checkout time I see that a 20$ promo offered by Bosch wasn't applied nor free shipping for the order was over 100$...
Not only that, the shopping cart showed/had two saws listed at checkout for full price...
I tried to cancel one saw, apply the promo and get the free shipping w/o success through the site...
The following morning I called CPO C/S to try and get the order straight...
The kid I talked to said there was nothing he could do about the promo nor the free shipping not getting applied...
When I said that is not what the site says he said ''It is what it is''... Then proceeded to ask for a CC# to processes the order...
I said I was canceling the order and he said ''FINE!'' and hung up...
I waited two days and called their CS again and got pretty much the same run around again and another ''It is what it is''...
What prompted this post was the fact that I got another email from CPO this morning wanting my CC to complete the order...
Yes, I told their CS I was canceling the order...
Yes, I clicked the box on every single daily notice/request that I was canceling the order...
Yes, I unsubscribed from CPO emails, multiple times...
And yes, I received no help from their CS this morning – only got hung up on...
I'm done w/ them and can no longer in good faith recommend them...
After some look/see their pricing isn't the best any more either...
Their CS has moved from ''outstanding to ''Flat out sucks''