Kind of depends on the tool. I only have a couple of their odd Grizzly items. A picture frame jig and their Lyon miter trimmer. Both work fine. I think in their price class they're pretty good, but there are better tools out there--they just cost more. I tend to get things a bit on the higher side of the middle and have been happy so far. One of the great values are the Laguna 1412 band saw and their Fusion table saw, especially when they go on sale. Laguna is about 40 percent more than Grizzly with the same features. Never heard a bad word about Grizzly customer service. If money was a serious issue for me, I would seriously consider Grizzly and Rikon, depending on the tool.