Welcome to the Router Forums.
We need a lot more information to figure out what the problem might be.
What machine did you buy?
What kind of control hardware are you using?
What control software are you using?
Pictures of the connections from the control box to the machine would help if that might be the problem.
Also, provide anything you might think would help us help you.
We need a lot more information to figure out what the problem might be.
What machine did you buy?
What kind of control hardware are you using?
What control software are you using?
Pictures of the connections from the control box to the machine would help if that might be the problem.
Also, provide anything you might think would help us help you.