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King Canada customer service

2271 Views 17 Replies 8 Participants Last post by  Cherryville Chuck
I recently purchased a 16/32 Drum Sander from King Canada. The sander has worked well and was set up accurately right from the factory, something which hasn't been true about most of my other machines, including my Delta machines which included having to send a brand new Unisaw back for a new base cabinet. However, the dust pickup elbow was pointed towards one of the legs on the support yoke which made hooking up my shop vac very awkward. See picture below. I attempted several times to turn the fitting and it wouldn't budge so I emailed King and asked if the elbow was glued on and they confirmed that it was. I sent them a picture (included below) of the one on the machine and complained about how awkward it made the machine to use. I didn't ask for a replacement but I got an email this morning telling me that they are sending one.

This is my 3rd King machine, the other two being a 16" planer and a 6" by 108" belt sander. Both of those have worked well for the 20 years I've had them. The planer needed adjusting from new with the head not being level with the bed which required removing the chain that turns the column screws and turning them individually until level was achieved, about a 45 minute job. I've run several thousand feet of rough lumber through it, including birch 2 x 10s. I even ran some 8' x 16" x 6" cedar timbers through it once. I did replace the head out feed roller once but that might could have been avoided if I had someone on that end when planing all the long rough lumber.

The table on the sander wasn't 90 degrees to the sander platen but King replaced the brackets. The guy I talked to about it tried to convince me that that wasn't important though and I had to insist that it was. All in all my experiences with King's tools is fairly positive so if someone else is considering buying them this might be of help.

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If that's an ABS fitting cutting it off 1 1/2" up from the top of the bottom hub, and installing a new elbow on the vertical stub would fix that, but I certainly wouldn't glue it on.
There's no hub left to glue to if I cut it off Dan. My next step was going to be trying to find an elbow for it but my options with where it would go with that might still not be where I would really like it pointing. When I found out that they glue the elbows on I strongly suggested to them that they stop and just put it loose in the box and let the customer decide. Since I'm using a shop vac with it my ideal location would be to just miss the outside of the yoke and I could attach a hook that would support the hose and not stress that top cover (abs plastic). But if someone was planning to use it with a ceiling mounted DC system their ideal location might differ. Whether King will take advantage of some good free advice remains to be seen.
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Nice of king Canada to replace it.
But You would think they’d leave it loose and let the end customer decide what direction to put it in
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"There's no hub left to glue to if I cut it off Dan"
Nope. What I said was to cut it off up 1 1/2 above the top of the hub...attach the new one to the stub. But now that you mention it, I can't remember if the OD of the body of a fitting is the same OD as the ID of a hub (ie OD pipe diameter)
Never thought of trying that. I'll have to measure and see if it's possible.
"There's no hub left to glue to if I cut it off Dan"
Nope. What I said was to cut it off up 1 1/2 above the top of the hub...attach the new one to the stub. But now that you mention it, I can't remember if the OD of the body of a fitting is the same OD as the ID of a hub (ie OD pipe diameter)
That would work just fine but use a rubber Fernco coupler to attach the two together. Makes life really easy. I keep a few of these 6", 4" and reducer style ones handy in the shop. They have severed me well and remove the need to glue.

Chuck, sounds like you've had good luck with their line. I'm guessing they are very competitive price wise. While price is important customer service is usually what keeps customers coming back. Good luck with getting your sander fitting in the best location for you. If they really want to accommodate maybe they should consider a swivel fitting. Unfortunately that usually adds more to cost and is not considered to keep cost down. Or maybe your's was a Friday afternoon/Monday morning assembled unit when it came to the DC fitting.
I own a Ryobi 16/32 and based on your picture, it seems to me to be the exact machine. I bought mine used. The reason the elbow is glued at an angle is so that the hose that is attached to it is forced to stay away from the conveyor bed as much as possible.
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Chuck,
I'm happy to hear that I'm not the only one that has had positive experiences with King Canada. They are located in the Lachine/Dorval industrial park close to the airport. My TS is a King, over 15 years of trouble free service, 3HP motor is plenty strong and the one detail that would prevent me from saying it is great is the fact that the top is Aluminum vs steel. So Mag Switches don't apply but it doesn't rust either. My DC is also a King. Over 10 yrs of service and the only thing I would change is the size. I should have waited and bought a 2 HP to be able to run piping throughout the shop. I also have a monster King router that is 3.5 HP and can cut just about anything. The plastic sub base was cracked and when I went to King they gave me a new one no questions asked ! I would not hesitate to buy another tool from them if the features and price proved to be a logical choice.

Dan
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+1 on the Fernco couplings!
Following on Ray's comment, I don't understand why somebody made the choice of a 90deg. bend(?). A 45deg or straight up would make more sense, never mind glueing it on.
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Love threads like this one. Thanks for the review, and even better, the suggestion to use a Fernco coupler is good, saved my tool/bacon a couple of times as well when trying to mix brands of fittings.
The flex coupler is an interesting idea. The dust elbow on the sander is a 2 1/2" which fits the shop vac as a friction fit perfectly but finding other fittings in that size is a chore and there doesn't seem to be much variety as the only application for that size appears to be for a DC system. If I could find a 1/8th bend I'd attach that to the existing elbow and I think that would put it right about where I want.

As I said before, I strongly suggested to King that they just put the elbow in the box loose. If my vac has a reliable friction fit into the elbow then it's likely that the elbow would friction fit onto the top cover so why glue it and limit your options? Ray may be right about them wanting to keep it away from the feed belt but I don't think too many people would point it that direction because it would be in the way when you were on the out feed side.

Ray, the King is the same as a number of other machines including some of Delta's lower end tools. There may some small differences in the machines but the castings, operating mechanisms, and usually the motor are all the same.

Dan I haven't thought about trying any of their small powered tools, they remind me a little too much of Freud's power tools (possibly Felisati made) and I had a less than satisfying experience with a big Freud plunge. But I'll keep what you said in mind as they are much cheaper than most other brands here.
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The K/C sure looks like the Performax/Jet 16/32 The patent must have run out on them.

@Cherrville Chuck how does the feed conveyor track on yours? I have had 3 Perfornax's, a10/20, two 16/32's, they all had tracking problems. The only one I finally fixed was the 10/20 by replacing both rollers and all the bearings and bearing holders. The 16/32 I never did get to track right. I ended up just putting up with it and resetting the belt when it tracked too far to the left. But I went thru a couple of conveyor belts.
Now I have the Supermax, and love the sander, but have the same tracking problems, and in less than a year have ruined the belt, just ordered a new one last week. In the mean time I read on another forum, that a fellow wood worker experiencing the same problem on his Performax built a crown in his rollers front and back with duct tape and it cured his problem. So I did the same the other day, and it seems to be holding the position of the belt so far, so I have high hopes this will cure the problem.
BTW the conveyor is basically the same as a Performax,except the drive is on the off feed side instead of the in feed side. it uses the same conveyor belt.
Herb

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I'll let you know Herb. So far it's been good enough but it is tracking to the left and I need to adjust it before it goes any farther. I may need to see a picture or at least get a better description of how and how much tape you used to build the crown.

As far as the machine, I'm guessing that most sellers use that lift yoke. It would have to be cast and machines and that would be expensive. Same goes for King's planers. It uses the standard 16'-20'/min gearbox and frame and bed you see on most other planers. Lunchbox planers are the same thing. FWW did a test on a bunch and the only one totally different from the rest was the DW735. The 734 and a Ridgid were identical to each other too (in second place to the 735). All the rest used the same motor and most of the case frames were also the same. Minor differences were things like return rollers on top, different crank handle, different colors, etc. Even if they were assembled in different factories a lot of the parts were jobbed out to the same component suppliers. In the end the differences may be in small things like different choices of bearings, switches, and maybe in the QC on the assembly line.
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I've noticed that the two readily available models here, close to Vancouver, (through KMS Tools and BusyBee) have different ratings for the small conveyor motors. Other than that they appear identical.
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Well I received the new cover from King today and installed it. It only took a few minutes. The angle of the dust fitting on the new cover is very close to where I wanted it. The new cover came quickly and was well packed. King gets an A for customer service. I couldn't have expected anything better from them.

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Well I received the new cover from King today and installed it. It only took a few minutes. The angle of the dust fitting on the new cover is very close to where I wanted it. The new cover came quickly and was well packed. King gets an A for customer service. I couldn't have expected anything better from them.
Is that a 2 1/2" dia. ? all the drum sanders I have had have a 4" straight up dust port. But as far as the small port goes it is plenty adequate and fits a shop vac.

Herb
Yes it's a 2 1/2 Herb which is perfect as I put the machine on casters right away because I don't have the open floor space for a permanent location and I have to use my larger shop vac for the DC.

Daninvan I checked the fitting diameter just above the collar and it won't mesh with another elbow. It's about a 1/16th different (larger) so maybe a flex couple might work but I'd have to try one to see.
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